Professional Overview
Adeeti Sood is a seasoned Operations Manager with a strong background in managing technical support, customer care, and guidance and counselling. Currently based in Bengaluru, KA, India, Adeeti has developed key expertise areas in operations management, technical support, and team management, with a focus on the IT and services industry.
Experience Summary
Current Role
Adeeti Sood currently serves as an Operations Manager at Cognizant, a position held since September 2017. Key responsibilities include overseeing daily operations, managing teams, and driving process improvements. With over 4 years of experience in this role, Adeeti has achieved significant milestones, including enhanced operational efficiency and team productivity.
Career Progression
Adeeti's career progression showcases a notable trajectory of growth, from initial roles as a Customer Support Representative and Case Manager - Customer Care at Dell and Exl, to more senior positions such as Senior Team Manager - Technical Support at Dell, Lead Assistant Manager at Exl, and Manager Guidance and Counselling Cell at Sri Satya Sai Gramin Jagriti Seva Sadan. Key achievements and contributions throughout Adeeti's career include successful team leadership, process improvements, and enhanced customer satisfaction.
Academic Background
Adeeti holds a degree in Business Administration, Human Resources from Symbiosis Centre For Management and Human Resource Development. Additionally, Adeeti has a Bachelor of Commerce in Commerce from S.G.G.S College, Chandigarh Punjab University.
Areas of Expertise
Adeeti's expertise spans industry-specific skills such as technical support, customer care, and operations management. Technical competencies include team management, process improvement, and leadership. Adeeti also possesses strong leadership and management capabilities, with experience in guiding cross-functional teams and driving operational efficiency.
Professional Impact
Throughout Adeeti's career, notable projects and initiatives have included process improvement programs, team leadership, and customer satisfaction enhancement. Industry contributions include enhanced operational efficiency, improved customer satisfaction, and successful team leadership.
Conclusion
Adeeti Sood's professional trajectory demonstrates a strong focus on operations management, technical support, and team leadership. With a current focus on driving operational excellence and team productivity, Adeeti offers a value proposition of enhanced efficiency, improved customer satisfaction, and successful team leadership. As a seasoned Operations Manager, Adeeti is well-equipped to navigate complex operational challenges and drive business growth.
