Professional Summary
Professional Overview
Adina Sharbatov is an experienced Customer Success Manager with a strong background in finance, operations, and customer service. She excels at building and maintaining lasting relationships with clients, driving customer satisfaction and retention.
Experience Summary
Current Role
Adina currently serves as the Customer Success Manager at Enabley, a leading customer engagement platform. In this role, she is responsible for managing a portfolio of key accounts, ensuring exceptional service delivery and driving long-term client success. Adina's ability to understand customer needs, proactively address concerns, and implement strategic initiatives has resulted in consistently high customer satisfaction and renewal rates.
Career Progression
Prior to her current position, Adina held various roles across diverse industries, including Project Manager at the German-Israeli Chamber of Industry & Commerce, Finance Operations Specialist at ThriveDX SaaS, and Customer Support Representative at Moon Active. Through these experiences, she has developed a well-rounded skill set in project management, financial operations, and customer service, allowing her to excel in her current customer-facing role.
Academic Background
Adina holds a Bachelor's degree in Business Administration from a leading university, where she specialized in Finance and Human Resources. Her academic achievements and well-rounded education have provided a strong foundation for her professional success.
Areas of Expertise
- Customer relationship management and stakeholder engagement
- Financial operations and reporting
- Project management and process optimization
- Cross-functional collaboration and team leadership
- Proficiency in German, Hebrew, and English
Professional Impact
Throughout her career, Adina has demonstrated a passion for delivering exceptional customer experiences. As a Project Manager at the German-Israeli Chamber of Industry & Commerce, she spearheaded several successful initiatives that strengthened bilateral trade and investment between the two countries. In her role at ThriveDX SaaS, Adina's strategic financial operations expertise contributed to the company's rapid growth and profitability.
Conclusion
With her diverse background, strong customer-centric approach, and proven track record of success, Adina Sharbatov is a valuable asset to any organization seeking to enhance their customer success and retention strategies. Her commitment to delivering excellence and driving measurable business impact make her an ideal candidate for a senior customer success or client management role.
