Adrienne Carr, Patient Access Financial Clearance Manager

Professional Overview

Adrienne Carr is an experienced healthcare administration professional with a strong focus on patient financial services and access. As the Patient Access Financial Clearance Manager at Children's Mercy Kansas City, she oversees critical front-end operations that ensure efficient patient registration, insurance eligibility verification, and financial clearance processes.

Experience Summary

Current Role

In her current position, Adrienne is responsible for leading a team of patient access specialists in managing all facets of the financial clearance function. This includes developing and implementing policies and procedures to streamline workflows, optimize revenue cycle performance, and enhance the patient experience. Under her guidance, the team ensures timely and accurate verification of insurance coverage, patient financial responsibility, and pre-authorization requirements prior to service delivery.

Career Progression

Prior to her current role, Adrienne served as the PFS Customer Service and Correspondence Senior Manager, as well as the PFS Customer Service Manager at Children's Mercy Kansas City. In these positions, she played a pivotal role in enhancing the organization's patient financial services, including improving customer service processes, developing effective communication strategies, and implementing data-driven solutions to address complex billing and reimbursement challenges.

Academic Background

Adrienne holds a Bachelor of Science degree in Business Administration from the University of Missouri-Kansas City, where she graduated with distinction.

Areas of Expertise

Adrienne's expertise spans patient access management, revenue cycle optimization, process improvement, data analysis, and team leadership. She is adept at navigating the evolving healthcare landscape, leveraging technology to drive efficiencies, and fostering a culture of continuous learning and innovation.

Professional Impact

Throughout her career, Adrienne has made significant contributions to improving the financial clearance and patient access functions at Children's Mercy Kansas City. Her leadership has resulted in reduced wait times, improved first-pass resolution rates, and enhanced patient satisfaction scores. Adrienne's commitment to excellence and collaborative approach has earned her the respect of her peers and the trust of hospital leadership.

Conclusion

With her extensive experience in healthcare administration and her proven track record of driving operational excellence, Adrienne Carr is a valuable asset to the Children's Mercy Kansas City team. She remains focused on leveraging her expertise to enhance the organization's financial performance, while prioritizing the delivery of exceptional patient-centered care.