Professional Overview
Afrina Azhar is a seasoned Quality Assurance Analyst based in Petaling Jaya, Malaysia, with a strong background in ensuring high-quality products and services. Her current role focuses on quality assurance, with key expertise areas in software testing, customer experience, and process improvement within the technology industry.
Experience Summary
Current Role
Afrina Azhar currently serves as a Quality Assurance Analyst at ByteDance, a position she has held since July 1, 2020. Her key responsibilities include testing software applications, identifying and reporting defects, and collaborating with development teams to resolve issues. Although specific achievements in this role are not detailed, her expertise in quality assurance is expected to contribute significantly to the company's product quality.
Career Progression
Afrina's career progression indicates a growth trajectory from customer-focused roles to a more technical, quality-assurance oriented position. Notably, she worked as a Customer Experience Specialist at Agoda from December 1, 2018, to June 1, 2020, where she would have been responsible for ensuring customer satisfaction and resolving customer complaints. An earlier internship at PETRONAS from May 1, 2018, to September 1, 2018, provided foundational experience in a corporate environment.
Academic Background
Afrina Azhar completed her education at the International Islamic University Malaysia from 2014 to 2018. Although the specific degree and specializations are not provided, this educational background would have equipped her with a solid foundation in her field of study.
Areas of Expertise
Given her experience, Afrina's areas of expertise likely include industry-specific skills in software testing and quality assurance, technical competencies in defect tracking and resolution, and leadership and management capabilities in team collaboration and project coordination.
Professional Impact
While specific notable projects or initiatives are not detailed, Afrina's contributions to her current and previous roles would have positively impacted the quality of products and services, enhancing customer satisfaction and experience.
Conclusion
Afrina Azhar's professional trajectory demonstrates a focused progression towards quality assurance and customer experience. Currently, her role at ByteDance underscores her commitment to ensuring high-quality products. With her combined experience in customer service and quality assurance, Afrina offers a unique value proposition to her organization, leveraging her technical and interpersonal skills to drive quality and customer satisfaction.
