Professional Overview
Ahmad Khatib is a seasoned professional currently serving as Assistant Manager of Telesales, Outbound & Retention at ADIB - Abu Dhabi Islamic Bank in the United Arab Emirates. His key expertise areas include telesales, outbound sales, customer retention, and call center operations, with a strong industry focus on banking and financial services.
Experience Summary
Current Role
As Assistant Manager of Telesales, Outbound & Retention, Ahmad oversees the telesales and retention teams, driving sales growth, and improving customer satisfaction. His key responsibilities include team leadership, sales strategy development, and performance monitoring. Under his leadership, the team has consistently met or exceeded sales targets, contributing to the bank's revenue growth.
Career Progression
Ahmad's career at ADIB spans over 14 years, with notable previous roles including Telesales/Outbound Team Leader, Inbound Call Center Team Leader, Call Center Operations Supervisor, and Call Center Agent. Prior to ADIB, he worked as a Cost Controller at Rama Hotels & Resorts Bali. Throughout his career, Ahmad has demonstrated significant growth, taking on increasingly complex roles and responsibilities.
Areas of Expertise
Ahmad's areas of expertise include:
- Telesales and outbound sales strategy development
- Customer retention and relationship management
- Call center operations and team management
- Leadership and team development
- Sales performance monitoring and analysis
Professional Impact
While specific project details are not available, Ahmad's leadership and contributions have likely had a positive impact on ADIB's sales growth and customer satisfaction. His experience and expertise have enabled him to drive results and contribute to the bank's success.
Conclusion
Ahmad Khatib is a dedicated and results-driven professional with a strong background in telesales, customer retention, and call center operations. Currently focused on driving sales growth and improving customer satisfaction at ADIB, Ahmad brings significant value to his organization through his leadership, expertise, and commitment to excellence.
