Aida Moukhaiber

Community | Beirut, Lebanon

Professional Overview

Aida Moukhaiber is a dedicated community professional with extensive experience in customer service and client relations. She leverages her strong communication skills and solutions-oriented approach to foster meaningful connections and drive positive outcomes for the communities she serves.

Experience Summary

Current Role

Community at skinsociety.me (2023-02-01 - Present)

• Responsible for cultivating an engaged and supportive community for skin care enthusiasts

• Facilitates discussions, responds to inquiries, and provides personalized guidance to members

• Collaborates with the marketing team to develop content and initiatives that enhance the user experience

• Monitors community sentiment and implements strategies to address pain points and enhance satisfaction

Career Progression

Senior Customer Service Representative at AQUA SANTE (2013-04-01 - 2023-02-01)

• Provided exceptional customer service and technical support to clients, resolving complex inquiries and ensuring high satisfaction

• Trained and mentored a team of customer service representatives, improving operational efficiency and team performance

• Implemented process improvements that streamlined workflows and enhanced the customer experience

Responsable d'equipe at Teleperformance Tunis (2005-05-01 - 2010-05-01)

• Managed a team of customer service representatives, ensuring adherence to service-level agreements and key performance indicators

• Developed and implemented training programs to upskill team members and improve first-call resolution rates

• Collaborated with cross-functional teams to identify and address systemic issues, contributing to overall organizational improvements

Academic Background

• Bachelor's Degree in Business Administration, Université Saint-Joseph de Beyrouth

Areas of Expertise

• Community management and engagement

• Customer service and client relations

• Team leadership and training

• Process improvement and optimization

• Effective communication and problem-solving

Professional Impact

• Consistently recognized for exceptional customer service and client satisfaction, earning numerous accolades and positive reviews

• Instrumental in implementing process improvements that streamlined workflows and enhanced the overall customer experience

• Demonstrated ability to lead and develop high-performing teams, driving improved productivity and service delivery

Conclusion

With a proven track record of success in community management and customer service, Aida Moukhaiber is poised to make a meaningful impact in her current role at skinsociety.me. Her strong communication skills, solutions-oriented mindset, and commitment to driving positive outcomes make her a valuable asset to the communities she serves.