Professional Overview
Akshay Surana is a seasoned Application Support Analyst L2 with a strong background in mechanical engineering and a proven track record of delivering high-quality support services. He is currently based in Pune, India, and has been working with Wipro since 2018. His key expertise areas include application support, mechanical engineering, and IT service management, with a focus on the automotive and IT industries.
Experience Summary
Current Role
Akshay is currently working as an Application Support Analyst L2 at Wipro, a position he has held since September 2019. In this role, he is responsible for providing level 2 support for applications, resolving complex technical issues, and collaborating with cross-functional teams to ensure seamless service delivery. Although specific achievements are not available, his current role underscores his expertise in application support and his ability to work in a fast-paced, dynamic environment.
Career Progression
Akshay's career progression highlights his growth from an Application Support Analyst to an L2 role within Wipro. Prior to his current position, he worked as an Application Support Analyst at Wipro from March 2018 to September 2019. The details of his role at Volkswagen Group Technology Solutions India are not fully available, but his movement within Wipro demonstrates career trajectory and growth.
Academic Background
Akshay holds a Bachelor of Technology (B.Tech) in Mechanical Engineering from GLOBAL NATURE CARE GROUP SANGATHAN INSTITUTION, Jabalpur, which he completed between 2012 and 2016. This foundation in mechanical engineering has likely influenced his approach to problem-solving and analytical tasks in his IT career.
Areas of Expertise
While specific details on his technical competencies and leadership capabilities are not provided, Akshay's experience suggests he is skilled in:
- Application support and maintenance
- Mechanical engineering principles
- IT service management
Given the information available, his expertise is more aligned with technical and analytical aspects of his role rather than leadership and management.
Professional Impact
Although specific projects, initiatives, or measurable achievements are not detailed, Akshay's role as an Application Support Analyst L2 indicates he contributes to the smooth operation of critical applications, directly impacting the efficiency and productivity of the organizations he supports.
Conclusion
Akshay Surana's professional trajectory is marked by steady growth and a deepening expertise in application support within the IT sector. Currently focused on delivering high-quality support services as an L2 analyst, his value proposition lies in his technical acumen, problem-solving skills, and ability to work effectively in a support environment. As he continues in his role, his contributions to the field of IT service management and application support are expected to evolve, reflecting his growing experience and expertise.
