Alain Brisson

Chief Operating Officer (COO)

Montreal, Quebec, Canada

Professional Overview
Alain Brisson is an accomplished senior executive with over 20 years of experience in the telecommunications and IT services industries. As the Chief Operating Officer (COO) of Sherweb, he is responsible for overseeing the company's day-to-day operations, driving strategic initiatives, and ensuring the delivery of exceptional customer service. Brisson's expertise spans business strategy, operational excellence, and transformational leadership.

Experience Summary

Current Role
As the COO of Sherweb, Brisson is responsible for leading the company's operational functions, including service delivery, product management, and customer support. Since joining the organization in 2021, he has implemented process improvements and technology enhancements that have resulted in increased efficiency, reduced costs, and enhanced customer satisfaction.

Career Progression
Prior to his current role, Brisson held several senior leadership positions at Bell, where he served as the Senior Vice-President of Bell Business Markets, Vice-President of Ontario and Western Canada, and Vice-President of Quebec and Atlantic provinces. In these roles, he was instrumental in driving business growth, optimizing operational performance, and fostering strong customer relationships.

Brisson's earlier career included positions at CGI, where he served as the Senior Vice-President of the National Capital Region and the Vice-President of the CGI Payroll Services Center. In these roles, he spearheaded the development and implementation of innovative SaaS solutions, contributing to the company's market leadership and revenue growth.

Academic Background
Alain Brisson holds a Bachelor's degree in Computer Science from the Université de Montréal, where he graduated with distinction. His academic achievements and continuous learning have been integral to his professional development and success.

Areas of Expertise

• Telecommunications and IT services industry expertise

• Business strategy and operational excellence

• Customer-centric leadership and service delivery

• Technology-driven transformation and innovation

• Mergers, acquisitions, and integration management

• Talent development and team building

Professional Impact
Throughout his career, Brisson has been recognized for his ability to drive operational efficiency, foster innovation, and deliver exceptional customer experiences. He has led the successful integration of multiple business units and overseen the implementation of transformative technology solutions that have enabled his organizations to maintain a competitive edge.

Brisson's industry contributions extend beyond his executive roles, as he has also served on the boards of directors for organizations such as CIRANO and CANARIE, where he has leveraged his expertise to advance research and innovation in the telecommunications and IT sectors.

Conclusion
Alain Brisson is a seasoned and respected business leader who brings a wealth of experience and a proven track record of success to his role as the Chief Operating Officer of Sherweb. With his strategic vision, operational expertise, and customer-centric approach, he is well-positioned to contribute to Sherweb's continued growth and success in the ever-evolving technology landscape.