Alan Nottingham

Chief Financial Officer at On Q Contact Center, S.A.
Panama, Panama, Panama

Professional Overview

Alan Nottingham is an accomplished finance executive with over 20 years of experience driving operational excellence and strategic growth in the contact center industry. As the Chief Financial Officer at On Q Contact Center, S.A., he is responsible for overseeing the company's financial strategy, planning, and risk management to support its continued expansion across Central America.

Experience Summary

Current Role

As CFO at On Q Contact Center, S.A. since 2020, Alan is a key member of the executive leadership team, providing financial expertise and guidance to the organization. In this role, he has:

• Implemented data-driven financial planning and analysis processes that have improved forecasting accuracy by 25%

• Secured $10 million in growth capital to fund the expansion of On Q's operations into new regional markets

• Streamlined accounting and reporting workflows, reducing close times by 30% and enhancing visibility into the company's financial performance

Career Progression

Prior to his current position, Alan served as the Chief Operating Officer at On Q Contact Center, S.A. from 2013 to 2020, where he led the company's operational transformation and drove a 20% increase in service delivery efficiency. He also held the role of COO at Orion - RMI from 1998 to 2010, overseeing the optimization of their global contact center network.

Earlier in his career, Alan was the Vice President of Client Relations at Orion HealthCorp, where he leveraged his expertise in customer service and client partnership management to strengthen key accounts and drive revenue growth.

Academic Background

Alan holds a Bachelor of Science in Finance from the University of Panama, where he graduated with honors. He is also a Certified Public Accountant (CPA) and has completed executive leadership programs at Stanford University and the Wharton School of Business.

Areas of Expertise

• Financial planning and analysis

• Risk management and compliance

• Operational optimization and process improvement

• Strategic growth and expansion

• Client relationship management

• Leadership and team development

Professional Impact

Throughout his career, Alan has demonstrated a proven track record of driving operational and financial excellence in the contact center industry. His leadership and strategic vision have been instrumental in the growth and success of the organizations he has served.

Conclusion

With his extensive experience, financial acumen, and industry expertise, Alan Nottingham is a highly respected CFO who is poised to play a pivotal role in the continued expansion and success of On Q Contact Center, S.A. in the years to come.