Alfredo Etchamendi

VP of Operations, Inswitch

Professional Overview
Alfredo Etchamendi is an experienced operations professional with a strong track record of driving efficiency and innovation across diverse industries. As the Vice President of Operations at Inswitch, he leverages his deep expertise in eCommerce, aviation, and project management to optimize processes, improve customer experiences, and lead high-performing teams.

Experience Summary

Current Role
As the VP of Operations at Inswitch since February 2021, Alfredo is responsible for overseeing all operational aspects of the company's innovative financial technology solutions. He leads a team of cross-functional experts to streamline workflows, enhance service delivery, and ensure seamless customer interactions. Under his guidance, Inswitch has achieved significant operational improvements, resulting in increased customer satisfaction and business growth.

Career Progression
Prior to his current role, Alfredo held various leadership positions at Sabre Corporation, a leading global technology provider for the travel industry. Over his 13-year tenure, he progressed from a Team Lead/System Owner to the Senior Operations Manager for eCommerce and Self-Service Web (SSW). In these roles, he successfully managed complex operations, implemented process optimizations, and spearheaded projects that drove operational excellence and enhanced the customer experience.

Alfredo's earlier experience includes roles as a Mobile Product Manager, SQA Manager, and Mobile Developer at various technology and advertising companies, where he honed his skills in product management, quality assurance, and software development.

Academic Background
Alfredo holds a Bachelor's degree in Computer Science from Universidad ORT Uruguay, where he also served as a Professor of Computer Science for several years, sharing his expertise with the next generation of technology professionals.

Areas of Expertise

• Operational optimization and process improvement

• eCommerce and self-service web operations

• Aviation and travel industry operations

• Project management and team leadership

• Technology and software development

• Quality assurance and testing

Professional Impact
Throughout his career, Alfredo has demonstrated a strong ability to drive operational excellence and deliver tangible results. At Sabre Corporation, he implemented process improvements that led to a 20% reduction in average case resolution times for the eCommerce/SSW team. His leadership and technical expertise have been instrumental in the successful delivery of several high-profile projects, enhancing the customer experience and operational efficiency for his employers.

Conclusion
With over 15 years of diverse experience in operations, technology, and project management, Alfredo Etchamendi is a versatile leader poised to continue driving transformative change at Inswitch. His strategic mindset, coupled with a deep understanding of emerging technologies and industry best practices, makes him a valuable asset in the ever-evolving financial technology landscape.