Professional Overview
Ali Cleary is a seasoned professional currently serving as the Head Of Customer Service Management at Fujitsu New Zealand in Wellington, New Zealand. With a strong background in customer service management, IT service management, and sales, Ali's expertise spans multiple industries, including technology and public sectors.
Experience Summary
Current Role
As the Head Of Customer Service Management at Fujitsu New Zealand, Ali is responsible for overseeing customer service operations, driving service excellence, and implementing strategies to enhance customer experience. Key responsibilities include leading cross-functional teams, developing and executing customer service strategies, and fostering strong relationships with clients and stakeholders.
Career Progression
Ali's career trajectory showcases a steady progression from sales support roles to leadership positions. Notable previous roles include Service Director at Fujitsu New Zealand, Service Aggregation Manager at the Ministry of Justice, and various sales and management positions at Gen-i and Hewlett-Packard. Throughout the career, Ali has demonstrated growth, adaptability, and a commitment to delivering exceptional customer experiences.
Areas of Expertise
Ali's areas of expertise include:
- Customer Service Management
- IT Service Management
- Sales and Account Management
- Leadership and Team Management
- Strategic Planning and Execution
Professional Impact
While specific projects and initiatives are not detailed, Ali's current and previous roles suggest a strong focus on driving service excellence, leading high-performing teams, and contributing to the growth and success of organizations in the technology and public sectors.
Conclusion
As a seasoned customer service professional with a strong leadership background, Ali Cleary continues to drive service excellence and customer experience improvements in the technology sector. With a proven track record of growth and a commitment to delivering exceptional results, Ali remains focused on leveraging expertise to make a lasting impact in the industry.
