Professional Summary
Professional Overview
Alice Bautista is the President and CEO of OneBPO, a leading business process outsourcing (BPO) company based in Iloilo City, Western Visayas, Philippines. With over 15 years of experience in the BPO industry, she is a seasoned leader recognized for her expertise in driving operational excellence, fostering client partnerships, and cultivating high-performing teams.
Experience Summary
Current Role
As the President and CEO of OneBPO, Alice is responsible for setting the strategic direction of the organization, overseeing day-to-day operations, and ensuring the delivery of exceptional service to a diverse portfolio of clients. Under her leadership, OneBPO has expanded its service offerings, enhanced operational efficiency, and established a reputation as a trusted partner for global organizations seeking reliable and scalable BPO solutions.
Career Progression
Prior to joining OneBPO, Alice served as the Chief Operating Officer at Outbounders.com, where she played a pivotal role in driving process improvements, optimizing resource allocation, and enhancing customer satisfaction. She also held the position of Operations Manager at Outbounders.com, demonstrating her ability to lead cross-functional teams and deliver measurable operational improvements. Earlier in her career, Alice worked as a Team Manager at JPMorgan Chase, honing her skills in project management, client relationship management, and talent development.
Academic Background
Alice holds a Bachelor's degree in Business Administration from the University of the Philippines, where she graduated with distinction. Her academic background has provided a strong foundation for her strategic and analytical decision-making capabilities, enabling her to drive sustainable growth and innovation within the BPO industry.
Areas of Expertise
- Business process optimization and automation
- Customer experience management
- Talent acquisition and development
- Strategic planning and execution
- Financial management and reporting
- Risk mitigation and compliance
Professional Impact
Under Alice's leadership, OneBPO has achieved a 25% increase in client retention and a 20% improvement in operational efficiency over the past three years. She has also spearheaded the implementation of innovative technologies and data-driven strategies, positioning the company as a leader in the BPO industry. Alice's commitment to social responsibility has led to the establishment of various community outreach programs, further enhancing OneBPO's reputation as a socially conscious and responsible corporate citizen.
Conclusion
With her exceptional leadership skills, strategic vision, and deep industry expertise, Alice Bautista is poised to continue driving the growth and success of OneBPO. Her relentless focus on delivering value to clients, empowering her team, and fostering a culture of innovation positions her as a highly respected and influential leader in the BPO industry.
