Alicia Ledford

Senior Associate

Professional Overview

Alicia Ledford is a seasoned professional with over 15 years of experience in customer service, technical support, and business operations. As a Senior Associate at The Black Tux, she leverages her expertise in client relations, problem-solving, and team leadership to drive exceptional customer experiences. With a strong entrepreneurial mindset, Alicia also owns and operates Jazzyz Stylez, a thriving fashion and styling business.

Experience Summary

Current Role

As a Senior Associate at The Black Tux, Alicia is responsible for providing high-level customer service and support to the company's growing client base. She consistently exceeds performance targets, maintaining a customer satisfaction rating of over 95%. Alicia's ability to quickly diagnose and resolve complex issues has made her a valuable asset to the team, contributing to the company's industry-leading customer retention rates.

Career Progression

Alicia's professional journey has been marked by steady growth and a demonstrated ability to adapt to new challenges. Prior to her current role, she held various customer-facing and technical support positions at leading organizations such as Apple, KellyConnect, and Sykes Enterprises. In these roles, Alicia honed her skills in problem-solving, conflict resolution, and process improvement, earning recognition for her exceptional performance and team-building capabilities.

In addition to her corporate experience, Alicia has also successfully launched and grown her own business, Jazzyz Stylez. As the owner, she has leveraged her fashion expertise and entrepreneurial spirit to provide personalized styling services to a diverse clientele, demonstrating her versatility and business acumen.

Academic Background

Alicia holds a Bachelor of Science degree in Business Administration from the University of North Carolina at Wilmington, where she graduated with honors. Her academic pursuits have equipped her with a strong foundation in strategic planning, financial management, and organizational leadership.

Areas of Expertise

• Customer service and client relations

• Technical support and problem-solving

• Business operations and process optimization

• Entrepreneurship and small business management

• Team leadership and training

Professional Impact

Alicia's commitment to excellence and her ability to consistently deliver exceptional results have made her a valuable asset to her employers and clients. At The Black Tux, she has been instrumental in improving customer satisfaction and retention, contributing to the company's growth and market position. In her entrepreneurial venture, Alicia has successfully built a thriving fashion and styling business, demonstrating her versatility and adaptability in an ever-changing industry.

Conclusion

With her extensive experience, entrepreneurial mindset, and proven track record of success, Alicia Ledford is poised to continue making a significant impact in the customer service and business operations sectors. Her dedication to providing exceptional service, coupled with her leadership skills and innovative approach, make her a valuable addition to any organization seeking to enhance its customer experience and drive business growth.