Alicia Letson
Vice President, Revenue Cycle
Troy, Michigan, United States
Professional Overview
Alicia Letson is an experienced healthcare executive with a strong background in revenue cycle management. As the Vice President of Revenue Cycle at Henry Ford Health, she oversees all aspects of the organization's revenue cycle operations, including patient access, billing, and collections. Alicia's expertise spans process improvement, strategic planning, and data-driven decision making.
Experience Summary
Current Role
As the Vice President of Revenue Cycle at Henry Ford Health since 2021, Alicia is responsible for leading a team of over 500 professionals and driving the efficiency and effectiveness of the organization's revenue cycle processes. Under her leadership, the team has achieved significant improvements in key performance metrics, including a 10% increase in clean claim rates and a 15% reduction in accounts receivable days.
Career Progression
Alicia's career at Henry Ford Health spans nearly two decades, during which time she has held progressively more senior roles. Prior to her current position, she served as the Transaction Flow Director, where she played a pivotal role in streamlining the organization's revenue cycle workflows and implementing advanced analytics capabilities. Alicia has also held leadership roles in patient pay services, business office operations, and reimbursement management, contributing to the organization's financial stability and growth.
Academic Background
Alicia holds a Bachelor of Science degree in Accounting from the University of Michigan. She is a Certified Healthcare Financial Professional (CHFP) and a member of the Healthcare Financial Management Association (HFMA).
Areas of Expertise
- Revenue cycle management
- Process improvement and optimization
- Data analytics and performance management
- Strategic planning and change management
- Team leadership and talent development
Professional Impact
Throughout her career, Alicia has been recognized for her ability to drive innovative solutions and achieve measurable results. She has led the implementation of several transformative initiatives, including the deployment of a new patient financial services platform that enhanced the patient experience and improved collections. Alicia's contributions have been instrumental in maintaining Henry Ford Health's strong financial performance and positioning the organization for continued growth and success.
Conclusion
With her deep industry expertise, strategic vision, and proven track record of success, Alicia Letson is a highly valued leader within the Henry Ford Health system. In her current role as Vice President of Revenue Cycle, she continues to drive operational excellence and financial stability, while fostering a culture of continuous improvement and innovation.
