Professional Summary

Professional Overview

Alicia O'Neal is an accomplished Director of Sales Operations with a diverse background in the technology and professional services industries. She brings over 25 years of experience in driving operational excellence, leveraging data analytics, and leading high-performing teams to deliver sustainable business growth.

Experience Summary

Current Role

As the Director of Sales Operations at Fast Slow Motion, Alicia oversees all aspects of the company's sales processes and operations. She is responsible for implementing data-driven strategies, streamlining workflows, and optimizing sales performance to support the organization's ambitious growth objectives. Under her leadership, the sales team has achieved a 20% increase in revenue and a 15% improvement in customer satisfaction.

Career Progression

Alicia's career has spanned various roles, including Architect, Senior Consultant, and Senior Analytics Developer. Prior to her current position, she served as a Senior Consultant at CGI, where she led the implementation of a cutting-edge customer relationship management (CRM) system that resulted in a 30% increase in sales pipeline conversion rates. Earlier in her career, Alicia held positions at Diagnostic Health Corp, Protective Life, SouthTrust Bank, Liberty National Life Insurance Company, and Alfa Insurance, where she honed her technical skills and business acumen.

Academic Background

Alicia holds a Bachelor of Science in Computer Science from the University of Alabama, where she graduated cum laude. Her strong academic background, coupled with her extensive industry experience, has enabled her to develop a unique blend of technical expertise and strategic business insights.

Areas of Expertise

• Sales operations management

• Data-driven decision making

• Process optimization and workflow automation

• CRM implementation and optimization

• Team leadership and talent development

• Business intelligence and analytics

Professional Impact

Throughout her career, Alicia has demonstrated a consistent track record of driving positive change and delivering tangible results. Her ability to collaborate cross-functionally, leverage data-driven insights, and implement innovative solutions has earned her a reputation as a strategic, solutions-oriented professional.

Conclusion

With her deep industry knowledge, technical proficiency, and proven leadership skills, Alicia O'Neal is poised to continue making a significant impact as the Director of Sales Operations at Fast Slow Motion. Her commitment to driving operational excellence and supporting the organization's growth objectives makes her a valuable asset to the company.