Professional Summary

Professional Overview

Alicia Rose is a seasoned small business owner and billing specialist with over a decade of experience in the healthcare industry. She possesses a proven track record of success in managing billing operations, providing excellent customer service, and driving organizational efficiency.

Experience Summary

Current Roles

Small Business Owner, Rose Gold Solutions (2019-01-01 to Present)

• Launched and manages a successful small business offering billing and administrative support services to healthcare providers.

• Responsible for all aspects of business operations, including client acquisition, service delivery, and financial management.

• Leverages strong industry knowledge and customer service skills to deliver tailored solutions that meet the unique needs of each client.

Billing Specialist, National Sleep Therapy (2014-09-01 to Present)

• Manages billing and collections for a leading provider of sleep therapy solutions, ensuring accurate and timely processing of claims.

• Collaborates with healthcare providers, insurance companies, and patients to resolve billing-related issues and optimize reimbursement.

• Contributes to the development and implementation of streamlined billing processes, resulting in improved cash flow and client satisfaction.

Career Progression

Business Owner, R&M Billing Service, LLC (2016-07-01 to 2018-12-01)

• Launched and operated a successful billing service company, providing comprehensive billing and administrative support to healthcare practices.

• Developed and implemented efficient billing workflows, leading to increased revenue and reduced overhead for client practices.

• Demonstrated strong leadership and client management skills, resulting in long-term client partnerships and business growth.

Billing Manager, Valley Pain Centers and The Chiropractic Company LLC (2008-10-01 to 2012-10-01)

• Managed the billing and collections processes for two healthcare organizations, ensuring accurate and timely processing of claims.

• Implemented process improvements that enhanced billing efficiency, reduced denials, and improved cash flow.

• Served as a subject matter expert, training and mentoring staff on best practices in medical billing and coding.

Academic Background

Alicia holds an Associate's degree in Business Administration from Boise State University, where she graduated with honors.

Areas of Expertise

• Medical billing and coding

• Revenue cycle management

• Customer service and client relations

• Process improvement and workflow optimization

• Healthcare industry knowledge and compliance

Professional Impact

• Launched a successful small business that provides essential billing and administrative support to healthcare providers.

• Consistently achieved high client satisfaction ratings through the delivery of personalized, high-quality services.

• Contributed to the financial well-being and growth of healthcare organizations by improving billing efficiency and revenue collection.

Conclusion

Alicia Rose is a versatile and accomplished professional with a strong background in the healthcare industry. Her entrepreneurial spirit, coupled with her expertise in medical billing and customer service, make her a valuable asset to any organization seeking to optimize its revenue cycle and enhance the patient experience.