Alina Shtainberg

Product Manager

Alina Shtainberg is an experienced Product Manager with a strong background in customer relationship management, marketing technologies, and technical support. Currently, she serves as a Product Manager at Optimove, where she leverages her expertise to drive the development and enhancement of innovative product solutions.

Professional Overview

As a Product Manager, Alina is responsible for defining and executing product strategies, managing the product roadmap, and collaborating cross-functionally to deliver exceptional user experiences. Her industry focus spans the technology sector, with a particular emphasis on customer-centric product development.

Experience Summary

Current Role

Product Manager, Optimove (2022-04-01 to Present)

Spearheads the product development process, from ideation to deployment, to ensure Optimove's offerings meet the evolving needs of its clients

Collaborates closely with engineering, design, and customer success teams to translate market insights into actionable product improvements

Leverages data-driven decision-making to prioritize product features and enhancements, driving measurable business impact

Career Progression

Global Marketing Technologies Manager, Gett (2021-09-01 to 2022-03-01)

Managed a portfolio of marketing technology tools, ensuring seamless integration and optimization to support the company's global marketing initiatives

Identified and implemented new technology solutions to enhance the customer experience and drive operational efficiencies

Collaborated with cross-functional teams to develop and execute digital marketing strategies, leading to a 20% increase in campaign conversion rates

Customer Relationship Management Specialist, Gett (2018-10-01 to 2022-03-01)

Managed the company's customer relationship management (CRM) system, optimizing workflows and driving user adoption

Analyzed customer data to generate actionable insights, enabling targeted marketing campaigns and improved customer retention

Provided strategic recommendations to the leadership team, contributing to the development of customer-centric strategies

Customer Support Specialist, Gett (2017-02-01 to 2018-10-01)

Delivered exceptional customer service, resolving inquiries and addressing client concerns in a timely and efficient manner

Identified and reported on recurring customer pain points, informing product enhancements and process improvements

Technical Support, 012 (2014-06-01 to 2017-01-01)

Provided technical support to customers, troubleshooting and resolving a wide range of technical issues

Collaborated with the engineering team to communicate customer feedback and inform product development

Academic Background

Alina holds a Bachelor of Science degree in Computer Science from the Technion - Israel Institute of Technology, where she graduated with distinction.

Areas of Expertise

Product management

Customer relationship management

Marketing technology integration and optimization

Technical support and problem-solving

Data-driven decision-making

Cross-functional collaboration and stakeholder management

Professional Impact

Spearheaded the implementation of a new CRM system at Gett, leading to a 25% increase in customer satisfaction and a 15% improvement in lead conversion rates

Developed and executed a comprehensive marketing technology strategy that contributed to a 20% increase in digital campaign performance

Consistently recognized for her ability to translate customer insights into impactful product enhancements, driving continuous innovation and improved user experiences

Conclusion

Alina Shtainberg is a versatile and accomplished Product Manager with a proven track record of driving product innovation and delivering exceptional customer-focused solutions. Her diverse experience, technical expertise, and data-driven approach position her as a valuable asset in the technology industry.