Professional Overview
Aline Schwenk is a seasoned operations manager with expertise in customer service, credit, collections, and invoicing. Currently serving as a Customer Service Operations Manager at Amazon in Sao Paulo, Brazil, Aline brings a strong industry focus on delivering exceptional customer experiences and driving process improvements.
Experience Summary
Current Role
As a Customer Service Operations Manager at Amazon since July 2021, Aline oversees the development and implementation of customer service strategies, ensuring alignment with company goals and customer satisfaction targets. Key responsibilities include managing cross-functional teams, analyzing operational metrics, and identifying areas for improvement.
Career Progression
Aline's career trajectory showcases progressive growth and a diverse range of experiences:
- Site Leader for Americas (Revenue to Cash and Compliance) at Accenture Brasil: Led teams in revenue-to-cash and compliance operations for Google, emphasizing process efficiency and risk mitigation.
- Head of Customer Experience and Collection at Wecash Brasil: Spearheaded customer experience and collection initiatives, focusing on enhancing customer satisfaction and reducing delinquency rates.
- South America Credit & Collections Coordinator at Groupe SEB: Coordinated credit and collections activities across South America, implementing strategies to minimize bad debt and improve cash flow.
- Operations Manager at Royal Prestige do Brasil: Managed customer experience, credit, collections, and invoicing operations, driving operational efficiencies and customer satisfaction improvements.
Areas of Expertise
Aline's expertise spans:
- Customer service operations and strategy development
- Credit, collections, and invoicing management
- Process improvement and operational efficiency
- Team leadership and management
- Cross-functional collaboration and communication
Professional Impact
Throughout her career, Aline has driven significant improvements in customer satisfaction, operational efficiency, and financial performance. Her ability to analyze complex operational challenges and implement effective solutions has been invaluable to her previous and current employers.
Conclusion
Aline Schwenk's professional trajectory is marked by continuous growth, a strong commitment to delivering exceptional customer experiences, and a proven ability to drive operational improvements. Currently, Aline is focused on leveraging her expertise to enhance customer service operations at Amazon, contributing to the company's mission to be the most customer-centric organization on Earth. With her unique blend of operational acumen, leadership capabilities, and industry expertise, Aline is well-positioned to make a lasting impact in her current role and beyond.
