Allyson Maclaren
Senior Manager, Order Operations
Professional Overview
Allyson Maclaren is an experienced operations professional with a proven track record of driving efficiency and process improvements in high-growth technology companies. As the Senior Manager of Order Operations at Datadog, she oversees a team responsible for streamlining the company's order management and contract fulfillment processes, ensuring smooth customer onboarding and revenue recognition.
Experience Summary
Current Role
At Datadog, Allyson leads a team of order operations specialists, focused on optimizing the company's sales order and contract management workflows. She has implemented data-driven process improvements, resulting in a 20% reduction in order processing time and a 15% increase in first-pass order accuracy. Allyson's strategic initiatives have contributed to Datadog's overall customer satisfaction and revenue growth.
Career Progression
Prior to her current role, Allyson held various operations and sales support positions, including Manager of Sales Operations at Veracode and Manager of Contracts and Order Management at Verizon Connect. She has a proven track record of driving process improvements, automating workflows, and leveraging data to inform operational decision-making. Throughout her career, Allyson has consistently demonstrated her ability to lead cross-functional teams and collaborate with stakeholders to achieve organizational goals.
Academic Background
Allyson holds a Bachelor of Science in Business Administration from the University of Massachusetts, Amherst, with a concentration in Operations Management. She has also completed several professional development courses in project management, Lean Six Sigma, and customer relationship management.
Areas of Expertise
- Order management and contract fulfillment
- Sales operations and revenue recognition
- Process optimization and workflow automation
- Data analysis and performance reporting
- Cross-functional team leadership and collaboration
Professional Impact
At Veracode, Allyson led the implementation of a new order management system, resulting in a 30% reduction in processing time and a 25% increase in first-pass order accuracy. She also spearheaded the development of a custom reporting dashboard, providing the sales and finance teams with real-time visibility into key performance metrics.
Conclusion
With her extensive experience in operations management and a proven ability to drive process improvements, Allyson Maclaren is a valuable asset to Datadog. Her leadership, analytical skills, and focus on customer satisfaction make her a key contributor to the company's continued growth and success.
