Professional Overview
Alp Günalp is a seasoned Customer Experience Analyst with a strong background in managing customer-facing operations and analyzing experience metrics. His key expertise areas include customer experience analysis, team management, and process improvement, with a focus on the telecommunications and retail industries.
Experience Summary
Current Role
Alp Günalp currently serves as a Customer Experience Analyst at TELUS Digital, a role he has held since April 2021. In this position, he is responsible for analyzing customer experience metrics, identifying areas for improvement, and developing strategies to enhance customer satisfaction. Although specific achievements in this role are not provided, his experience in similar positions suggests a strong ability to drive positive change in customer experience.
Career Progression
Alp Günalp's career trajectory showcases progressive growth from customer service representative roles to management and analysis positions. Notable previous roles include Store Manager at Turkuvaz Media Digital and D&R, as well as Assistant Store Manager at D&R. These positions have equipped him with leadership and management skills, particularly in managing store operations and teams. Earlier in his career, he worked as a Technical Consultant at Özel Pusula Koleji and a Customer Service Representative at Turkcell Global Bilgi, laying the foundation for his understanding of customer service and technical support.
Areas of Expertise
Alp Günalp's areas of expertise include:
- Industry-specific skills in telecommunications and retail
- Technical competencies in customer experience analysis and process improvement
- Leadership and management capabilities, with experience in team management and store operations
Professional Impact
While specific projects or initiatives are not detailed, Alp Günalp's career progression and role responsibilities indicate a focus on improving customer experience and operational efficiencies. His contributions are likely measured by the impact of his analysis and strategies on customer satisfaction and business outcomes.
Conclusion
Alp Günalp's professional trajectory demonstrates a committed and results-driven individual with a passion for customer experience and operational excellence. Currently focused on his role as a Customer Experience Analyst at TELUS Digital, he brings value through his analytical skills, industry knowledge, and ability to drive improvements in customer experience. With a strong foundation in customer service, technical support, and management, Alp Günalp is positioned to continue making meaningful contributions in his field.
