Professional Summary
Professional Overview
Alvaro Guerra is an accomplished Customer Success Director with over 20 years of experience in the SAP ecosystem. He specializes in delivering exceptional customer experiences, driving business growth, and leading high-performing teams.
Experience Summary
Current Role
As the Customer Success Director at Novis, expertos en SAP, Alvaro is responsible for ensuring the seamless implementation and optimization of SAP solutions for the company's diverse client base. He works closely with customers to understand their unique needs, develop tailored strategies, and deliver ongoing support to maximize the value of their SAP investments.
Career Progression
Prior to his current role, Alvaro held several leadership positions within Novis, expertos en SAP, including Director of New Business Development and SAP Operations Director. In these roles, he was instrumental in expanding the company's client portfolio, optimizing internal operations, and leading cross-functional teams to deliver complex SAP projects.
Earlier in his career, Alvaro served as an SAP Architect at RSG RedSinergia and held various SAP-focused roles, including SAP Basis & Databases Manager at gedas, and SAP Architecture Sr. Manager at Neoris.
Academic Background
Alvaro holds a Bachelor's degree in Computer Science from the Autonomous University of the State of Mexico, where he graduated with distinction.
Areas of Expertise
- Extensive knowledge of SAP solutions and ecosystem
- Proven track record in customer relationship management and success
- Expertise in business process optimization and digital transformation
- Strong leadership and team management skills
- Proficient in project management, problem-solving, and decision-making
Professional Impact
Throughout his career, Alvaro has spearheaded numerous successful SAP implementation and optimization projects, consistently delivering positive business outcomes for his clients. His industry contributions include speaking engagements at SAP-focused conferences and active involvement in professional associations.
Conclusion
Alvaro Guerra is a seasoned SAP expert with a demonstrated ability to drive customer success and business growth. With his deep technical expertise, strong leadership skills, and commitment to delivering exceptional value, he is well-positioned to continue his positive impact on the SAP ecosystem.
