Alvina Andrzejewski

Professional Summary

Professional Overview

Alvina Andrzejewski is an experienced operations and technology professional with a strong background in e-commerce and shared services management. Currently serving as the Manager of E-Commerce Operations Shared Services at the Zappos Family of Companies, she leads teams responsible for driving operational excellence and innovative process improvements across the organization's online retail platforms.

Experience Summary

Current Role

As the Manager of E-Commerce Operations Shared Services at Zappos, Alvina is responsible for overseeing the efficient delivery of critical back-office operations, including customer service, fulfillment, and technology support. She directs cross-functional teams to implement data-driven strategies that enhance the overall customer experience and optimize operational workflows. Under her leadership, Alvina's teams have achieved notable operational efficiencies, reducing processing times by 20% and improving first-contact resolution rates by 15%.

Career Progression

Prior to her current role, Alvina held several positions within the Zappos organization, including Back Office Operations Program Management and Back Office Technology. In these roles, she demonstrated a strong aptitude for leveraging technology to streamline processes and enhance organizational productivity. Alvina's early career experience includes roles as a Food & Housing Inspector at the County of San Diego and an Investigator at the Medical Examiner's Office and Forensic Intern at the District Attorney's Office, where she honed her analytical and problem-solving skills.

Academic Background

Alvina holds a Bachelor of Science degree in Environmental Health from the University of California, San Diego, where she graduated with honors. Her academic background and specialized training have equipped her with a deep understanding of regulatory compliance, data analysis, and cross-functional collaboration.

Areas of Expertise

E-commerce operations management

Shared services optimization

Process improvement and workflow automation

Data-driven decision making

Cross-functional team leadership

Operational efficiency and cost reduction

Professional Impact

Throughout her career, Alvina has demonstrated a passion for driving process improvements and leveraging technology to enhance organizational performance. At Zappos, she has led the implementation of several high-impact initiatives, including the development of a custom order management system that streamlined fulfillment workflows and improved customer visibility. Alvina's contributions have been recognized with multiple departmental awards and nominations for the company's prestigious annual innovation awards.

Conclusion

With her extensive experience in e-commerce operations, technology integration, and shared services management, Alvina Andrzejewski is a valuable asset to the Zappos organization. Her proven track record of driving operational excellence, improving customer experiences, and leading cross-functional teams positions her as a dynamic and strategic leader capable of navigating the evolving e-commerce landscape.