Amal Issa

Chief Human Resources Officer | Baghdad, Iraq

Professional Overview

Amal Issa is a seasoned human resources professional with over 14 years of experience driving strategic HR initiatives and leading high-performing teams. As the Chief Human Resources Officer at QiCard, she is responsible for overseeing all aspects of the organization's HR function, including talent acquisition, employee engagement, training and development, and compliance.

Experience Summary

Current Role

As the Chief Human Resources Officer at QiCard, Amal is instrumental in shaping the company's people-centric culture and ensuring the effective management of its human capital. She is responsible for developing and implementing comprehensive HR strategies that align with the organization's overall business objectives. Amal's key achievements include:

• Spearheading the implementation of a robust performance management system, resulting in a 20% improvement in employee productivity and a 15% increase in employee satisfaction.

• Designing and rolling out a customized training and development program that has led to a 30% reduction in skills gaps within the organization.

• Streamlining HR processes and workflows, leading to a 25% improvement in operational efficiency and a 12% reduction in HR-related costs.

Career Progression

Prior to her current role, Amal held several leadership positions within the Tahseen Khayat Group, where she demonstrated her expertise in talent management, HR operations, and strategic HR planning. As the Head of the HR Department, she was responsible for overseeing the entire HR function and contributing to the organization's growth and success.

Amal's previous experience also includes roles as a Talent Management Supervisor and HR Operations Manager at Tahseen Khayat Group, as well as an Assistant HR Manager at International Investment Holding - Khayat Group. Earlier in her career, she gained valuable experience as an Instructional Designer and an Executive Assistant.

Academic Background

Amal holds a Bachelor's degree in Human Resources Management from the University of Baghdad, where she graduated with distinction. She has also completed several professional development courses in areas such as strategic HR management, organizational development, and change management.

Areas of Expertise

• Human Resources Management

• Talent Acquisition and Retention

• Employee Engagement and Motivation

• Training and Development

• HR Compliance and Regulatory Matters

• Organizational Design and Transformation

• Strategic HR Planning and Implementation

Professional Impact

Amal's notable contributions include:

• Implemented a comprehensive talent management strategy that resulted in a 25% reduction in employee turnover and a 35% increase in internal promotions.

• Spearheaded the development and rollout of a cutting-edge employee wellness program, leading to a 20% decrease in absenteeism and a 15% improvement in overall employee well-being.

• Played a key role in the successful integration of two major acquisitions, ensuring a seamless transition and minimizing disruption to the workforce.

Conclusion

With her extensive experience, strategic mindset, and proven track record of driving positive change, Amal Issa is recognized as a leading HR professional in the region. In her current role as the Chief Human Resources Officer at QiCard, she is poised to continue making a significant impact on the organization's people-centric initiatives and contribute to its overall growth and success.