Professional Summary

Professional Overview

Amanda Baldino is a seasoned Sales Enablement leader with over 15 years of experience in the technology industry. As the Senior Manager of the Global Sales Enablement - Excellence Team at ServiceNow, she is responsible for driving the strategic development and implementation of best-in-class sales training and enablement programs. With a deep understanding of the software-as-a-service (SaaS) landscape, Amanda has a proven track record of empowering global sales teams to achieve exceptional results.

Experience Summary

Current Role

In her current role as Senior Manager of the Global Sales Enablement - Excellence Team at ServiceNow, Amanda is responsible for leading a team of enablement professionals to design, develop, and deliver comprehensive training programs that align with the company's strategic objectives. She works closely with cross-functional teams to identify and address skill gaps, implement performance-based learning initiatives, and drive continuous improvement in sales productivity and effectiveness.

Career Progression

Prior to her current role, Amanda held various leadership positions within the Sales Enablement and Customer Success functions at ServiceNow and CHEQ. As the Head of Programs & Enablement for Global Renewal Sales at ServiceNow, she spearheaded the development and implementation of innovative sales enablement strategies that resulted in significant improvements in customer retention and revenue growth. Earlier in her career, Amanda excelled as a Digital Media Account Manager at CareerBuilder.com and a Sales & Marketing Coordinator at Marriott International, where she honed her skills in client engagement, channel management, and strategic sales planning.

Academic Background

Amanda holds a Bachelor of Science degree in Business Administration with a concentration in Marketing from Northeastern University. During her time at Northeastern, she was recognized for her academic excellence and leadership potential, earning several prestigious awards and scholarships.

Areas of Expertise

• Sales Enablement Strategy and Program Development

• Global Training and Curriculum Design

• Performance Management and Coaching

• Customer Lifecycle Management

• Data-driven Decision Making

• Cross-functional Collaboration and Stakeholder Management

Professional Impact

Throughout her career, Amanda has consistently demonstrated her ability to drive measurable impact. At ServiceNow, she has been instrumental in developing and implementing sales enablement initiatives that have led to a 25% increase in sales team productivity and a 20% improvement in customer retention rates. Additionally, Amanda's contributions as a Careers Keynote Speaker at Northeastern University have inspired and empowered the next generation of business leaders.

Conclusion

With her extensive experience, strategic mindset, and collaborative approach, Amanda Baldino is positioned to continue making significant contributions to the sales enablement and customer success domains. Her unwavering commitment to excellence and her ability to translate business objectives into effective enablement solutions make her a valuable asset to any organization seeking to drive sales performance and enhance the customer experience.