Professional Summary

Professional Overview

Amanda Hale is a versatile Support Engineering professional with a strong background in technical instruction, customer support, and educational leadership. Her expertise spans a range of industries, including technology, coding education, and special education.

Experience Summary

Current Role

Amanda currently serves as a Support Engineering at Gigs, where she is responsible for providing exceptional technical support and troubleshooting solutions to the company's clients. In this role, she leverages her deep understanding of software systems and customer needs to efficiently resolve issues and enhance the user experience.

Career Progression

Prior to her current position, Amanda held several notable roles, including Lead Instructor and Director of DEI at Actualize Coding Bootcamp, where she was instrumental in developing and delivering engaging curriculum, as well as championing diversity, equity, and inclusion initiatives. She has also served as a Lead Instructor at Podium Education and a Customer Support Engineer at Intercom, honing her skills in technical instruction, customer service, and problem-solving.

Earlier in her career, Amanda gained valuable experience as a Special Education Teacher at St. Charles Parish Public Schools, where she demonstrated her adaptability and commitment to supporting the unique needs of diverse learners.

Academic Background

Amanda holds a Bachelor's degree in Special Education from the University of Illinois at Chicago, where she graduated with distinction.

Areas of Expertise

• Technical support and troubleshooting

• Curriculum development and instructional design

• Diversity, equity, and inclusion leadership

• Customer service and client relations

• Adaptive teaching and learning methodologies

Professional Impact

Throughout her career, Amanda has made significant contributions to the organizations she has served. As a Lead Instructor and Director of DEI at Actualize Coding Bootcamp, she played a pivotal role in expanding the school's reach and fostering a more inclusive learning environment. Her innovative teaching strategies and dedication to student success have earned her recognition within the industry.

Conclusion

With her diverse skill set, leadership experience, and passion for empowering others, Amanda is poised to continue making a meaningful impact in the technology and education sectors. Her versatility, problem-solving abilities, and unwavering commitment to excellence make her a valuable asset to any organization.