Amanda Hines
Patient Financial Services Director
Professional Overview
Amanda Hines is an accomplished healthcare financial services leader with extensive experience in patient billing, revenue cycle management, and operations optimization. As the Patient Financial Services Director at Essentia Health, she oversees all aspects of patient financial services, including billing, collections, and financial counseling, driving improved efficiency and enhanced patient experience.
Experience Summary
Current Role
As the Patient Financial Services Director at Essentia Health, Amanda is responsible for managing a team of over 50 financial services professionals and overseeing a patient revenue portfolio of $200 million. In this role, she has implemented process improvements that have increased first-pass clean claim rates by 15% and reduced patient billing complaints by 20%. Amanda's leadership has been instrumental in optimizing the organization's revenue cycle, resulting in a 12% increase in net collections.
Career Progression
Prior to her current position, Amanda served as the Director of Patient Services at Essentia Health, where she led a team of patient service representatives and financial counselors to enhance the patient experience and improve financial outcomes. Before that, she held the role of Collections Manager, where she developed and implemented strategies that increased the organization's collections rate by 8% over a two-year period.
Amanda's earlier career includes roles at ProSource Billing, where she progressed from Project Supervisor to Project Manager and ultimately, Operations Manager, leading cross-functional teams and driving operational efficiencies.
Academic Background
Amanda holds a Bachelor of Science degree in Business Administration from the University of Minnesota, with a concentration in Finance. She is a certified Healthcare Financial Management Association (HFMA) Revenue Cycle Representative, demonstrating her commitment to professional development and industry expertise.
Areas of Expertise
- Revenue cycle management
- Patient financial services
- Billing and collections optimization
- Process improvement and operational efficiency
- Team leadership and performance management
Professional Impact
Throughout her career, Amanda has demonstrated a strong ability to drive positive change and improve financial outcomes for healthcare organizations. Her achievements include:
- Implementing a new patient financial services workflow that reduced claim denials by 18%
- Spearheading a patient financial counseling program that increased patient financial assistance enrollment by 25%
- Leading a cross-functional team to redesign the organization's charity care policy, resulting in a 12% increase in charity care write-offs
Conclusion
With over 15 years of experience in the healthcare financial services industry, Amanda Hines is a proven leader and strategic thinker. In her current role as Patient Financial Services Director at Essentia Health, she continues to drive operational excellence, enhance the patient experience, and positively impact the organization's financial performance.
