Amber Harmon

Vice President Customer Experience, Harmons Grocery

Professional Overview
Amber Harmon is a seasoned retail executive with over 30 years of experience in the grocery industry. As the Vice President of Customer Experience at Harmons Grocery, she is responsible for leading the company's customer-centric initiatives, driving innovation, and ensuring exceptional service across all touchpoints.

Experience Summary

Current Role
As the Vice President of Customer Experience at Harmons Grocery, Amber oversees the development and implementation of customer service strategies, leading a team of experienced professionals to enhance the overall customer journey. Under her leadership, Harmons has consistently received high customer satisfaction ratings and industry accolades for its exceptional customer service.

Career Progression
Amber's career at Harmons Grocery has been marked by a steady progression of increasing responsibilities. She started as a Store Operations Associate in 1992 and has since held various leadership roles, including Payroll and Benefits Administrator, Bakery Sales Director, Executive Administrative Assistant, and Director of People Support/Staffing, before being promoted to her current position as Vice President of Customer Experience in 2016.

Throughout her career, Amber has demonstrated a deep understanding of the grocery industry and a strong commitment to driving operational excellence. Her ability to identify and implement innovative solutions has contributed to Harmons' continued growth and success.

Academic Background
Amber holds a Bachelor's degree in Business Administration from the University of Utah, where she graduated cum laude.

Areas of Expertise

• Customer experience strategy and implementation

• Retail operations management

• Employee engagement and development

• Process improvement and optimization

• Strategic planning and execution

Professional Impact
Under Amber's leadership, Harmons Grocery has consistently ranked among the top grocery retailers in the region for customer satisfaction. She has spearheaded the implementation of advanced customer service training programs, which have resulted in a significant reduction in customer complaints and an increase in customer loyalty.

Amber's contributions extend beyond Harmons, as she is an active member of the Utah Retail Merchants Association, where she serves on the Customer Experience Advisory Board, sharing her expertise and best practices with industry peers.

Conclusion
Amber Harmon's extensive experience, strategic vision, and unwavering commitment to customer service have positioned her as a highly respected leader in the grocery industry. As Harmons Grocery continues to evolve and adapt to the changing market, Amber's expertise and innovative approach will be instrumental in driving the company's success and maintaining its reputation for exceptional customer experience.