Amber Perez

Patient Financial Representative

Professional Overview

Amber Perez is a dedicated Patient Financial Representative with over 8 years of experience in the healthcare industry. She specializes in managing patient financial operations and providing exceptional customer service to ensure efficient and transparent billing processes.

Experience Summary

Current Role

Amber currently serves as a Patient Financial Representative at Children's Hospital of The King's Daughters, a leading pediatric healthcare facility in Norfolk, Virginia. In this role, she is responsible for:

• Assisting patients and their families with understanding insurance coverage, deductibles, and out-of-pocket expenses

• Processing patient registrations, verifying insurance eligibility, and securing necessary pre-authorizations

• Maintaining accurate financial records and ensuring timely submission of claims to insurance providers

• Collaborating with the billing team to resolve patient billing inquiries and address any outstanding balances

Amber's strong communication skills, attention to detail, and commitment to patient-centric care have made her an invaluable member of the Children's Hospital team.

Career Progression

Prior to her current role, Amber gained valuable experience in the retail industry, working as a sales associate at Macy's from 2011 to 2013. This experience has helped her develop a keen understanding of customer service and the importance of effective communication in resolving complex issues.

Academic Background

Amber holds a high school diploma, having completed her secondary education with a focus on business and finance courses. She continues to expand her knowledge and skills through ongoing professional development opportunities offered by her employer.

Areas of Expertise

• Patient financial operations and billing management

• Insurance verification and pre-authorization processes

• Customer service and conflict resolution

• Data entry and record-keeping

• Teamwork and collaboration

Professional Impact

Throughout her tenure at Children's Hospital, Amber has consistently demonstrated her commitment to delivering exceptional patient care. She has been recognized by her supervisors for her ability to effectively manage patient financial inquiries, leading to a reduction in billing-related complaints and an increase in patient satisfaction scores.

Conclusion

Amber Perez is a dedicated and experienced Patient Financial Representative who takes pride in her work and is committed to supporting the mission of Children's Hospital of The King's Daughters. With her strong technical skills, customer service orientation, and collaborative approach, she continues to make a positive impact on the lives of the patients and families she serves.