Amelia Edens
Director of Patient Financial Services and Payer Strategy
Professional Overview
Amelia Edens is an experienced healthcare finance and revenue cycle management professional with a strong track record of driving operational efficiency and strategic initiatives. As the Director of Patient Financial Services and Payer Strategy at Western Washington Medical Group, she oversees the organization's complex revenue cycle operations and payer contract negotiations, leveraging her deep industry expertise to enhance financial performance and patient satisfaction.
Experience Summary
Current Role
In her current role as Director of Patient Financial Services and Payer Strategy at Western Washington Medical Group, Amelia is responsible for managing the organization's comprehensive revenue cycle operations, including patient registration, claims processing, and denials management. She has implemented innovative revenue cycle automation solutions, resulting in a 20% reduction in claim denials and a 15% increase in first-pass claim acceptance rates. Additionally, Amelia leads the organization's payer contract negotiations, securing favorable terms and maximizing reimbursement opportunities, contributing to a 10% year-over-year improvement in net patient revenue.
Career Progression
Prior to her current role, Amelia served as the Revenue Cycle Manager at Western Washington Medical Group, where she streamlined workflows, optimized coding and billing practices, and spearheaded the implementation of a new patient financial services platform. Before joining Western Washington Medical Group, Amelia held the position of Director of Finance at PUGET SOUND GASTROENTEROLOGY AT MILLCREEK, where she directed the finance department and played a key role in the organization's strategic growth initiatives. She began her career as a Lead Billing Coordinator at Overlake Internal Medicine Associates PS, honing her expertise in revenue cycle management and payer relations.
Academic Background
Amelia holds a Bachelor's degree in Business Administration with a concentration in Finance from the University of Washington. She is an active member of the Healthcare Financial Management Association (HFMA) and regularly attends industry conferences to stay abreast of emerging trends and best practices in revenue cycle management.
Areas of Expertise
- Revenue cycle management
- Payer contract negotiations and optimization
- Financial performance improvement
- Process automation and workflow optimization
- Healthcare compliance and regulatory standards
- Strategic planning and project management
Professional Impact
Amelia's leadership and strategic vision have had a significant impact on the financial performance and operational efficiency of the healthcare organizations she has served. Her ability to identify and implement innovative revenue cycle solutions has consistently contributed to improved cash flow, increased reimbursement, and enhanced patient satisfaction. Amelia is recognized as a subject matter expert within the industry and is frequently sought out to share her insights and best practices at industry events and conferences.
Conclusion
With over two decades of experience in healthcare finance and revenue cycle management, Amelia Edens is a proven leader in the industry. In her current role as Director of Patient Financial Services and Payer Strategy at Western Washington Medical Group, she continues to drive operational excellence and strategic initiatives that positively impact the organization's financial performance and patient experience.
