Amelia Edens
Director of Patient Financial Services and Payer Strategy
Professional Overview
Amelia Edens is a seasoned healthcare finance executive with over 25 years of experience in revenue cycle management, payer contract negotiation, and strategic leadership. As the Director of Patient Financial Services and Payer Strategy at Western Washington Medical Group, she oversees all aspects of the organization's revenue cycle operations and payer contract management.
Experience Summary
Current Role
In her current position, Amelia is responsible for optimizing the organization's revenue cycle processes, improving patient financial experience, and negotiating favorable payer contracts. Under her leadership, the patient financial services team has achieved a 98% clean claim rate and reduced the average time to resolve patient billing inquiries by 35%. Amelia has also played a pivotal role in securing several high-value payer contracts, resulting in a 12% increase in net revenue over the past two years.
Career Progression
Prior to her current role, Amelia served as the Revenue Cycle Manager at Western Washington Medical Group, where she implemented a comprehensive data analytics program that enabled the organization to identify and address revenue leakage points. Before that, she held the position of Director of Finance at PUGET SOUND GASTROENTEROLOGY AT MILLCREEK, where she led the implementation of a new billing and practice management system, resulting in a 20% improvement in collection rates.
Academic Background
Amelia holds a Bachelor of Science in Accounting from the University of Washington and is a Certified Healthcare Financial Professional (CHFP).
Areas of Expertise
- Revenue cycle management
- Payer contract negotiation and optimization
- Healthcare financial analysis and reporting
- Patient financial services and experience
- Strategic planning and process improvement
Professional Impact
Amelia's significant contributions to the healthcare industry have earned her recognition as a subject matter expert in revenue cycle management. She has been invited to speak at several industry conferences and has authored multiple articles on best practices for improving financial outcomes in medical practices.
Conclusion
With her extensive experience, strategic vision, and proven track record of success, Amelia Edens is a valuable asset to Western Washington Medical Group. Her expertise in revenue cycle management and payer strategy enables the organization to optimize its financial performance and provide exceptional patient financial services.
