Professional Overview

Amerul Hidayah is a seasoned Senior Quality Assurance Analyst (QA) specializing in Trust and Safety Platform (AI and Compliance), currently working at Accenture in Kuala Lumpur, Malaysia. With a strong background in linguistics and a proven track record in quality assurance, Amerul's key expertise areas include AI compliance, trust and safety, and quality analysis, with a focus on the technology and consulting industries.

Experience Summary

Current Role

As a Senior Quality Assurance Analyst (QA) - Trust and Safety Platform (AI and Compliance) at Accenture, Amerul is responsible for ensuring the quality and compliance of AI-powered trust and safety platforms. Key responsibilities include conducting thorough quality analyses, identifying areas for improvement, and implementing process enhancements to drive industry-leading standards. With a strong focus on innovation and customer satisfaction, Amerul's work has significant industry impact, contributing to the development of reliable and efficient trust and safety solutions.

Career Progression

Amerul's career progression is marked by notable roles, including Tier 2 and Tier 1 Trust and Safety Platform Analyst positions at Accenture, as well as a Translator role at Naluri - Employee Health & Wellness, and a Social Media Executive position at Celcom Axiata Berhad. Throughout these roles, Amerul has demonstrated consistent growth, with key achievements and contributions including the successful implementation of quality assurance processes and the development of effective trust and safety strategies.

Academic Background

Amerul holds a Bachelor of Human Sciences (English Language and Literature) in Major Specialization in Linguistics from International Islamic University Malaysia (IIUM), as well as a Foundation degree in English Language and Literature from the same institution. While notable academic achievements are not specified, Amerul's academic background provides a solid foundation for their career in quality assurance and trust and safety.

Areas of Expertise

Amerul's areas of expertise include industry-specific skills such as AI compliance, trust and safety, and quality analysis, as well as technical competencies in quality assurance and process improvement. Leadership and management capabilities are also evident, with experience in implementing process enhancements and contributing to industry-leading standards.

Professional Impact

While specific notable projects or initiatives are not detailed, Amerul's work in quality assurance and trust and safety has significant industry impact, contributing to the development of reliable and efficient solutions. Measurable achievements are not provided, but Amerul's career progression and consistent growth demonstrate their value as a professional in their field.

Conclusion

In conclusion, Amerul Hidayah is a dedicated and experienced Senior Quality Assurance Analyst (QA) with a strong background in trust and safety, AI compliance, and quality analysis. Currently focused on driving industry-leading standards in quality assurance, Amerul's professional trajectory is marked by consistent growth and significant contributions to their field. With a strong value proposition as a skilled and innovative quality assurance professional, Amerul is well-positioned for continued success in their career.