Amrish Dubey
Training Manager
Paris, Ile-de-France, France
Professional Overview
Amrish Dubey is an experienced Training Manager with a demonstrated history of driving impactful training programs and employee development initiatives across the technology and customer service industries. He possesses a strong track record of designing and implementing comprehensive training solutions to enhance organizational performance and productivity.
Experience Summary
Current Role
As the Training Manager at BlaBlaCar, Amrish is responsible for overseeing the design, development, and delivery of training programs tailored to the specific needs of the company's workforce. He collaborates closely with cross-functional teams to identify skill gaps and develop customized training interventions that align with the organization's strategic objectives. Amrish's strategic approach and data-driven insights have enabled him to consistently deliver measurable improvements in employee competencies and customer satisfaction.
Career Progression
Prior to his current role, Amrish served as the Deputy Manager Training at WNS, where he played a pivotal role in optimizing the company's training infrastructure and spearheading the implementation of innovative learning solutions. Before that, he held the position of Training Manager at Teleperformance India, where he was instrumental in driving the development and deployment of comprehensive training programs that enhanced the skillsets of customer service representatives and improved overall operational efficiency.
Amrish's career journey also includes roles as an Associate Manager - Training BSG at Tech Mahindra, a Senior Process Trainer at Mphasis (an HP Company), and a Process Trainer at IBM Daksh. Throughout his professional progression, he has consistently demonstrated a strong aptitude for training program design, facilitation, and continuous improvement, enabling him to make significant contributions to the growth and success of the organizations he has served.
Academic Background
Amrish holds a Bachelor's degree in Business Administration, providing him with a solid foundation in the principles of management and organizational development.
Areas of Expertise
- Training program design and implementation
- Instructional design and curriculum development
- Facilitation and adult learning methodologies
- Workforce upskilling and competency enhancement
- Performance management and quality assurance
- Stakeholder engagement and cross-functional collaboration
Professional Impact
Amrish's proven expertise in training and development has enabled him to drive measurable improvements in employee performance and customer satisfaction. At Teleperformance India, he implemented a comprehensive training program that resulted in a 15% increase in first-call resolution rates and a 20% reduction in average handling time. His data-driven approach to training program optimization has allowed him to consistently deliver tangible business outcomes for the organizations he has served.
Conclusion
With his extensive experience in the training and development domain, Amrish Dubey is poised to continue making significant contributions to the organizations he works with. His ability to align training initiatives with strategic business goals, coupled with his strong facilitation and project management skills, make him a valuable asset in driving organizational transformation and enhancing workforce capabilities.
