Amy Beech

Patient Financial Services Manager

Professional Overview

Amy Beech is an experienced Patient Financial Services Manager with a proven track record of optimizing revenue cycle operations and improving patient financial experiences. With a deep understanding of the healthcare industry, she specializes in driving process improvements, enhancing data-driven decision making, and fostering collaborative team environments.

Experience Summary

Current Role

As the Patient Financial Services Manager at Augusta Health, Amy is responsible for overseeing all aspects of the patient financial services department. She leads a team of dedicated professionals in ensuring accurate billing, timely collections, and seamless patient interactions. Under her leadership, the department has achieved significant improvements in key performance metrics, including reduced denials, increased clean claim rates, and enhanced patient satisfaction scores.

Career Progression

Prior to her current role, Amy held various leadership positions in the patient financial services domain, including Revenue Cycle Supervisor and Patient Accounts Representative at regional healthcare organizations. Throughout her career, she has consistently demonstrated the ability to identify and implement innovative solutions to complex challenges, driving operational efficiencies and enhancing financial performance.

Academic Background

Amy holds a Bachelor of Science degree in Business Administration from the University of Virginia, where she graduated with honors. Her academic background has provided a strong foundation for her strategic and analytical approach to healthcare financial management.

Areas of Expertise

• Revenue cycle management

• Patient financial services operations

• Data analysis and performance reporting

• Process improvement and change management

• Team leadership and employee development

Professional Impact

During her tenure at Augusta Health, Amy has spearheaded several initiatives that have had a significant impact on the organization's financial sustainability and patient experience. Most notably, she led the implementation of a new patient portal, which has enabled greater transparency and self-service capabilities for patients, resulting in a 25% reduction in call center volume and a 15% increase in electronic payments.

Conclusion

With her extensive expertise in patient financial services and a track record of driving positive organizational outcomes, Amy Beech is poised to continue her professional growth and make valuable contributions to the healthcare industry. Her strategic mindset, collaborative leadership style, and commitment to excellence make her an asset to any organization seeking to optimize its revenue cycle operations and enhance the overall patient financial experience.