Professional Overview

Analice Cx is a dedicated professional currently serving as Customer Experience at Nelson Wilians Advogados in Rio de Janeiro, Brazil. Her key expertise areas include customer experience, research, and conflict resolution, with a focus on the legal and public sectors.

Experience Summary

Current Role

Analice Cx is currently working as Customer Experience at Nelson Wilians Advogados, a role she has held since March 2024. Her key responsibilities include enhancing customer satisfaction and resolving client issues. Although specific achievements in this role are not detailed, her position underscores her commitment to delivering high-quality customer experiences.

Career Progression

Prior to her current role, Analice held various positions that highlight her career growth and versatility. Notably, she served as Líder de experiência e sucesso do cliente at Escrevendo na Quarentena from 2023 to 2024, Agente de Pesquisa e Mapeamento at IBGE from 2019 to 2022, and Conciliador at Tribunal de Justiça do Estado do Rio de Janeiro from 2013 to 2015. These roles demonstrate her ability to adapt and contribute across different industries and functions.

Areas of Expertise

Analice’s expertise spans customer experience management, research skills, and conflict resolution. Her technical competencies likely include data analysis, given her research background, and strong communication skills, essential for her roles in customer experience and conciliation.

Professional Impact

While specific projects or initiatives are not outlined, Analice’s contributions to her roles, particularly in customer experience and research, underscore her capacity to make a positive impact in her industry. Her ability to work in both public and private sectors adds to her versatility and value as a professional.

Conclusion

Analice Cx’s professional trajectory showcases her growth from roles in the public sector to specialized positions in customer experience. Currently focused on delivering exceptional customer experiences, Analice brings a unique blend of research, conflict resolution, and customer-centric skills to her work. Her value proposition lies in her adaptability, commitment to customer satisfaction, and the potential to leverage her diverse background to drive positive change in her current and future roles.