AZ

Anastasiia Zubkova

Anastasiia Zubkova


Professional Summary



Professional Overview
Anastasiia Zubkova is an experienced Customer Success Manager with a strong background in technical support and language instruction. She excels at fostering positive client relationships, resolving complex issues, and driving continuous improvement within customer-facing operations.

Experience Summary

Current Role
As the Manager of Customer Success at AISDR, Anastasiia is responsible for leading a team of specialists in providing exceptional support and tailored solutions to the company's diverse client base. She oversees all aspects of the customer lifecycle, from onboarding and training to ongoing issue resolution and proactive outreach. Under her guidance, the customer success function has achieved significant improvements in client satisfaction, retention, and overall business growth.

Career Progression
Prior to her current role, Anastasiia served as a Technical Support Specialist at Crocoblock, where she leveraged her technical expertise and problem-solving skills to assist clients with a wide range of software-related challenges. Before that, she gained experience as a Language Tutor, honing her interpersonal communication abilities and developing a keen understanding of diverse client needs and preferences.

Academic Background
Anastasiia holds a Bachelor's degree in Linguistics from a leading Ukrainian university, where she graduated with distinction. Her academic focus on language studies has provided a strong foundation for her customer-facing roles, enabling her to effectively communicate with clients from various cultural and linguistic backgrounds.

Areas of Expertise
  • Customer relationship management and support

  • Technical problem-solving and software support

  • Cross-cultural communication and language proficiency

  • Team leadership and process optimization

  • Continuous improvement and client-centric innovation


Professional Impact
During her tenure at AISDR, Anastasiia has spearheaded the implementation of a new customer feedback system, resulting in a 25% increase in client satisfaction scores. She has also led the development of comprehensive training materials and resources, empowering her team to deliver more effective and efficient support. Anastasiia's dedication to proactively addressing client needs has contributed to a 15% increase in customer retention and a 20% growth in the company's client base.

Conclusion
With her proven track record of success in customer-facing roles, Anastasiia Zubkova is poised to continue making a significant impact within the customer success domain. Her strategic mindset, technical expertise, and unwavering commitment to client satisfaction make her a valuable asset to any organization seeking to enhance its customer experience and drive sustainable growth.