Andjela Todorovic

Head of Account Management - iGaming
Belgrade, Serbia

Professional Overview

Andjela Todorovic is an accomplished account management professional with extensive experience in the iGaming industry. As the Head of Account Management at FAZI Company, she is responsible for leading a team of account managers and fostering strong client relationships to drive business growth and client satisfaction.

Experience Summary

Current Role

Head of Account Management - iGaming, FAZI Company (2024-01-01 to Present)

• Oversees a team of account managers responsible for managing key client accounts in the iGaming sector

• Develops and implements strategic account management initiatives to strengthen client partnerships and optimize revenue generation

• Collaborates with cross-functional teams to identify and capitalize on new business opportunities

• Monitors account performance, identifies areas for improvement, and implements data-driven strategies to enhance client satisfaction and retention

Career Progression

Key Account Manager, FAZI Company (2023-01-01 to 2024-01-01)

• Managed a portfolio of high-value iGaming clients, ensuring exceptional service and driving revenue growth

• Leveraged market insights and client feedback to inform product development and enhance service offerings

Account Manager, FAZI Company (2021-09-01 to 2023-02-01)

• Responsible for onboarding new clients, negotiating contracts, and managing ongoing client relationships

• Utilized data analytics to optimize client campaigns and deliver measurable results

Prior to her roles at FAZI Company, Andjela held several leadership positions at JCI Niš, where she gained experience in marketing, external affairs, and human resources.

Academic Background

Andjela holds a Bachelor's degree in Business Administration from the University of Belgrade, where she graduated with distinction.

Areas of Expertise

• Strategic account management

• Client relationship building and retention

• Data-driven decision making

• Talent management and team leadership

• Cross-functional collaboration and stakeholder engagement

Professional Impact

• Instrumental in securing several high-profile iGaming client contracts, contributing to FAZI Company's revenue growth

• Implemented innovative account management strategies that led to a 25% increase in client satisfaction and retention rates

• Spearheaded the development of a comprehensive training program for new account managers, improving team productivity and performance

Conclusion

With her proven track record of success in the iGaming industry and her exceptional leadership skills, Andjela Todorovic is poised to continue driving strategic growth and client satisfaction as the Head of Account Management at FAZI Company.