Professional Overview
Andrea McLean is a seasoned healthcare finance professional with over a decade of experience in revenue cycle management, patient access, and medical office coordination. As a Senior Revenue Cycle Financial Representative at UNC Health Rex, she leverages her expertise to optimize financial processes and enhance patient financial experience.
Experience Summary
Current Role
In her current role as Senior Revenue Cycle Financial Rep at UNC Health Rex, Andrea is responsible for overseeing the revenue cycle operations, including patient billing, insurance claims management, and financial assistance programs. She has implemented streamlined workflows and data-driven strategies that have led to a 15% reduction in days in accounts receivable and a 20% increase in first-pass claims resolution. Andrea's proactive approach and strong communication skills have contributed to improved patient satisfaction scores within the financial services department.
Career Progression
Prior to her current role, Andrea held various leadership positions in the healthcare industry, including Patient Access Supervisor at CHRISTUS Health, Financial Care Counselor at Duke University Health System, and Patient Access Manager at Wake Med North and CHRISTUS Health. Throughout her career, she has demonstrated the ability to drive process improvements, enhance team performance, and foster collaborative partnerships with key stakeholders.
Academic Background
Andrea holds a Bachelor of Science in Health Services Administration from the University of North Carolina at Chapel Hill. She is a certified Revenue Cycle Representative and has completed various professional development programs in healthcare finance and patient access management.
Areas of Expertise
- Revenue cycle management
- Patient access and financial counseling
- Medical office coordination
- Process improvement and optimization
- Team leadership and collaboration
Professional Impact
During her tenure at CHRISTUS Health, Andrea led a cross-functional initiative to streamline the patient financial clearance process, resulting in a 25% reduction in pre-service denials and a 12% increase in patient pre-payment collections. Her innovative approach and data-driven decision-making have made her a valued contributor within the healthcare finance community.
Conclusion
With her extensive experience in revenue cycle management and patient access, Andrea McLean is poised to continue making a significant impact on the healthcare industry. Her commitment to delivering exceptional financial services and improving patient outcomes aligns with her passion for healthcare excellence. Andrea is dedicated to driving organizational success through strategic planning, process optimization, and collaborative leadership.
