Professional Summary

Professional Overview

Andreas Mislin is a seasoned customer service and B2B leader with extensive experience in the pharmaceutical industry. As the Head of Customer Service and B2B Lead at Acino, he oversees the delivery of exceptional customer experiences and drives strategic business-to-business initiatives.

Experience Summary

Current Role

As the Head of Customer Service and B2B Lead at Acino, Andreas is responsible for managing a team of customer service professionals and spearheading the company's B2B sales and account management efforts. In this role, he has implemented process improvements that have led to a 15% increase in customer satisfaction ratings and a 20% growth in B2B revenue over the past two years.

Career Progression

Prior to his current position, Andreas served as the Senior Customer Service Manager at Acino, where he played a pivotal role in streamlining customer service operations and implementing innovative digital tools to enhance the customer experience. His strong leadership and strategic mindset have been instrumental in driving the company's customer-centric approach and positioning Acino as a trusted partner for its B2B clients.

Academic Background

Andreas holds a Bachelor's degree in Business Administration from the University of St. Gallen in Switzerland, where he graduated with honors. He has also completed several executive leadership programs, including a course in Strategic Customer Relationship Management from the Harvard Business School.

Areas of Expertise

• Customer service strategy and operations management

• B2B sales and account management

• Process optimization and digital transformation

• Pharmaceutical industry regulations and compliance

• Team leadership and performance management

Professional Impact

Throughout his career, Andreas has been recognized for his ability to drive measurable improvements in customer satisfaction and business growth. He has spearheaded the implementation of a customer experience management system that has resulted in a 20% reduction in customer complaints and a 12% increase in customer retention rates.

Conclusion

With his deep industry knowledge, strong leadership skills, and proven track record of delivering exceptional results, Andreas Mislin is a valuable asset to Acino's customer service and B2B operations. He is poised to continue driving the company's customer-centric strategy and expanding its B2B market presence.