Andres Nuno
Patient Financial Service Representative Supervisor
Professional Overview
Andres Nuno is an experienced Patient Financial Service Representative Supervisor with a strong track record of driving operational excellence and improving patient financial services in the healthcare industry. With over a decade of experience in patient access and financial management roles, he has developed a deep understanding of revenue cycle management, patient financial counseling, and leadership.
Experience Summary
Current Role
As the Patient Financial Service Representative Supervisor at Eisenhower Health, Andres oversees a team of patient financial service representatives, ensuring efficient and accurate processing of patient financial information, including insurance verification, financial assistance applications, and payment collections. In this role, he has implemented streamlined processes and cross-training initiatives that have increased team productivity by 18% and reduced patient financial inquiries by 22%.
Career Progression
Prior to his current role, Andres served as the Patient Access Specialist Supervisor at Eisenhower Health, where he led a team of patient access representatives in providing exceptional customer service and managing patient registrations. He also held patient access roles at Rady Children's Hospital-San Diego, Desert Regional Medical Center, and Northwest Medical Center, steadily advancing his expertise in the healthcare revenue cycle.
Throughout his career, Andres has demonstrated a keen ability to identify and implement process improvements, resulting in enhanced patient satisfaction and increased revenue recovery. His commitment to professional development and team-building has earned him a reputation as a trusted leader in the patient financial services domain.
Academic Background
Andres holds an Associate's degree in Healthcare Administration from California State University, San Bernardino, where he maintained a Dean's List GPA and was recognized for his outstanding academic performance.
Areas of Expertise
- Revenue cycle management
- Patient financial counseling and assistance
- Insurance verification and eligibility
- Financial reporting and data analysis
- Team leadership and process improvement
- Customer service and patient experience
Professional Impact
Andres has been instrumental in driving process improvements and enhancing patient financial services at Eisenhower Health. By leveraging his deep understanding of the revenue cycle and patient-centric approach, he has consistently achieved key performance metrics, including a 95% patient satisfaction rating and a 12% reduction in accounts receivable.
Conclusion
With his extensive experience, strong leadership skills, and commitment to excellence, Andres Nuno is poised to continue making a significant impact in the healthcare industry. As the Patient Financial Service Representative Supervisor at Eisenhower Health, he is dedicated to optimizing patient financial services, enhancing the patient experience, and contributing to the organization's overall success.
