Professional Summary
Professional Overview
Andrew Hamm is an accomplished design and customer experience executive with a proven track record of driving innovation and delivering exceptional results. With over 15 years of industry experience, he has honed his expertise in creating user-centric solutions that drive business growth and enhance customer satisfaction.
Experience Summary
Current Role
As the Executive Vice President of Design & Customer Experience at Savant Systems, Andrew is responsible for leading the strategic vision and execution of the company's design and customer experience initiatives. He oversees a talented team of designers, researchers, and user experience professionals to ensure that Savant's products and services consistently exceed customer expectations. Under his guidance, Savant has seen a significant improvement in customer satisfaction and loyalty, as evidenced by industry-leading Net Promoter Scores.
Career Progression
Prior to his current role, Andrew held several leadership positions at Savant Systems, including Vice President of Design and Creative Director. He has also worked as a Principal at Adaptive, a renowned design consultancy, where he led the development of innovative solutions for a diverse range of clients. Earlier in his career, Andrew held roles as an Experience Director at Isobar and a Lead Designer at AHA!, demonstrating his ability to thrive in fast-paced, dynamic environments.
Academic Background
Andrew holds a Bachelor of Fine Arts in Graphic Design from the University of Massachusetts Amherst, where he graduated with honors.
Areas of Expertise
- User-centered design and research
- Omnichannel customer experience strategy
- Brand development and visual identity
- Digital product design and development
- Cross-functional team leadership and collaboration
Professional Impact
Throughout his career, Andrew has played a pivotal role in shaping the design and customer experience landscape within the home automation industry. His work has been recognized with numerous industry awards, including multiple CEDIA Expo Best in Show awards and a prestigious IDEA Award from the Industrial Designers Society of America.
Conclusion
With his innovative mindset, strategic vision, and passion for delivering exceptional customer experiences, Andrew Hamm is well-positioned to continue driving Savant Systems' growth and solidifying its position as a leader in the home automation industry.
