Andrew Mullenger
Agile Product Manager | Baltimore, Maryland, United States
Professional Overview
Andrew Mullenger is an experienced Agile Product Manager with a proven track record of driving successful digital transformation initiatives. He specializes in leveraging Agile methodologies to enhance product development and deliver innovative solutions that address complex customer needs within the healthcare industry.
Experience Summary
Current Role
As an Agile Product Manager at Cigna, Andrew is responsible for leading cross-functional teams in the design, development, and implementation of digital products that optimize the customer experience. He employs Agile principles to prioritize product backlogs, manage sprints, and ensure timely delivery of high-quality features. Through effective stakeholder engagement and data-driven decision-making, Andrew has consistently delivered products that exceed user expectations and drive positive business outcomes.
Career Progression
Prior to his current role, Andrew held various analytical and business system positions at leading financial services organizations, including Wells Fargo Advisors and Express Scripts. In these roles, he honed his skills in requirements gathering, process optimization, and data analysis, which he now leverages to inform the development of innovative digital solutions.
Academic Background
Andrew holds a Bachelor of Science degree in Management Information Systems from the University of Maryland, Baltimore County, where he graduated with honors. His academic training provided a strong foundation in technology, business analysis, and project management, which he has seamlessly applied throughout his professional career.
Areas of Expertise
- Agile product management
- Digital transformation
- Healthcare technology solutions
- Cross-functional team leadership
- Stakeholder engagement and communication
- Data analysis and metrics-driven decision-making
Professional Impact
During his tenure at Cigna, Andrew has spearheaded the development of a cutting-edge patient portal that has significantly improved user satisfaction and engagement. By incorporating customer feedback and leveraging data-driven insights, he has consistently delivered enhancements that have led to a 20% increase in patient portal usage and a 15% reduction in customer service calls.
Conclusion
With his extensive experience in Agile product management and his deep understanding of the healthcare industry, Andrew Mullenger is poised to continue driving digital transformation and delivering exceptional customer experiences. His strategic vision, technical expertise, and collaborative leadership make him a valuable asset in any organization focused on innovative digital solutions.
