Professional Summary
Professional Overview
Andrew Zahner is a seasoned Patient Financial Advisor with extensive experience in the healthcare industry. He specializes in guiding patients through the complex financial aspects of their medical care, ensuring they receive the support and information they need to navigate the healthcare system effectively.
Experience Summary
Current Role
As a Patient Financial Advisor at The University of Kansas Hospital, Andrew is responsible for providing personalized financial counseling to patients and their families. He expertly navigates the intricacies of insurance coverage, payment options, and financial assistance programs, helping patients understand their financial obligations and explore available resources. Through his dedication and problem-solving skills, Andrew has played a crucial role in improving the patient experience and ensuring timely reimbursement for the hospital.
Career Progression
Prior to his current role, Andrew held positions as an Admissions Representative and a New Patient Advocate at various healthcare institutions. This diverse background has equipped him with a deep understanding of the healthcare sector, from patient intake to financial management. Throughout his career, Andrew has consistently demonstrated his ability to adapt to changing circumstances, collaborate with cross-functional teams, and deliver exceptional customer service.
Academic Background
Andrew holds a Bachelor of Science degree in Business Administration from the University of Missouri-Kansas City, where he graduated with honors. His academic achievements and commitment to continuous learning have provided a solid foundation for his professional success.
Areas of Expertise
- Patient financial counseling and advocacy
- Insurance coverage analysis and navigation
- Healthcare reimbursement and billing processes
- Effective communication and customer service
- Collaborative problem-solving and conflict resolution
Professional Impact
During his tenure at The University of Kansas Hospital, Andrew has played a pivotal role in improving patient satisfaction and financial outcomes. He has consistently exceeded patient engagement and collections targets, earning recognition for his exceptional performance. Andrew's contributions have directly impacted the hospital's financial stability and its ability to provide high-quality care to the community.
Conclusion
With his deep industry knowledge, strong interpersonal skills, and commitment to patient-centric service, Andrew Zahner is a valuable asset to The University of Kansas Hospital. As he continues to grow in his role, he remains dedicated to enhancing the financial well-being of patients and contributing to the overall success of the organization.
