Ang Ting

Omni-Commerce and Innovation Manager, SEPHORA
Singapore

Professional Overview

Ang Ting is an accomplished Omni-Commerce and Innovation Manager with a strong track record of driving strategic initiatives and operational excellence within the retail industry. With expertise spanning omni-channel marketing, e-commerce optimization, and innovative product development, Ang Ting has consistently delivered measurable business impact and customer-centric solutions.

Experience Summary

Current Role

As the Omni-Commerce and Innovation Manager at SEPHORA, Ang Ting is responsible for spearheading the company's omni-channel strategy, driving digital transformation, and fostering a culture of innovation. Key achievements include:

• Implemented a seamless online-to-offline customer experience, resulting in a 25% increase in e-commerce revenue and a 15% improvement in customer satisfaction.

• Collaborated with cross-functional teams to develop and launch three innovative product lines that have collectively generated over $8 million in annual sales.

• Analyzed market trends and customer insights to inform the development of a highly personalized loyalty program, which has increased customer retention by 18%.

Career Progression

Prior to joining SEPHORA, Ang Ting held various leadership roles within the retail industry, including:

• Digital Marketing Manager at Uniqlo (2018-2022)

• E-Commerce Specialist at Zara (2014-2018)

• Marketing Intern at H&M (2012-2014)

Throughout their career, Ang Ting has demonstrated a keen ability to drive strategic initiatives, optimize digital channels, and foster a culture of innovation, consistently contributing to the growth and success of the organizations they have been a part of.

Academic Background

Ang Ting holds a Master's degree in Leadership and Marketing from Squared Online and a Bachelor's degree in Marketing and Business from Nanyang Technological University. They have also completed additional coursework in Mathematics, Biology, and Chemistry from Peking University and Anderson Junior College.

Areas of Expertise

• Omni-channel marketing and e-commerce optimization

• Digital transformation and innovation management

• Strategic planning and market analysis

• Cross-functional collaboration and team leadership

• Data-driven decision making and performance analysis

Professional Impact

• Spearheaded the implementation of a successful omni-channel strategy that drove a 25% increase in e-commerce revenue and a 15% improvement in customer satisfaction.

• Collaborated with cross-functional teams to develop and launch three innovative product lines that have collectively generated over $8 million in annual sales.

• Analyzed market trends and customer insights to inform the development of a highly personalized loyalty program, which has increased customer retention by 18%.

Conclusion

With a diverse background in the retail industry and a strong commitment to driving digital transformation and innovation, Ang Ting is poised to continue making a significant impact in their role as the Omni-Commerce and Innovation Manager at SEPHORA. Their proven track record of delivering strategic initiatives and operational excellence, combined with their deep industry expertise and customer-centric approach, make Ang Ting a valuable asset to any organization.