Professional Summary
Professional Overview
Angel Torres is an experienced operations and business professional with a strong background in professional services, resource management, and sales operations. As the PS Deal Desk & Sales Operations Manager at Medallia, he leverages his expertise to drive process improvements, enhance deal desk efficiency, and support the overall sales operations function.
Experience Summary
Current Role
In his current role as PS Deal Desk & Sales Operations Manager at Medallia, Angel is responsible for overseeing the deal desk operations, streamlining the quoting and contracting processes, and collaborating with the sales team to ensure smooth and timely customer engagements. He has played a pivotal role in optimizing workflow and enhancing the overall customer experience.
Career Progression
Prior to his current position, Angel served as the Global Business Operations Manager - Professional Services at Medallia, where he was instrumental in driving operational excellence and supporting the growth of the professional services division. He also held the role of Resource Manager, PS Operations at Medallia, where he effectively managed resource planning and allocation to meet client needs.
Angel's career journey also includes roles at PROS, where he served as the Global Resource Manager and Senior Business Operations Analyst - Resource Planner, and Charming Charlie, where he held positions in FP&A and labor/scheduling analysis. His diverse experience in retail, professional services, and operations has equipped him with a well-rounded understanding of business dynamics and the ability to drive strategic initiatives.
Academic Background
Angel holds a Bachelor's degree in Business Administration from a reputable university, with a focus on Finance and Operations Management. His academic achievements demonstrate his strong foundation in business principles and his commitment to continuous learning.
Areas of Expertise
- Professional Services Operations
- Deal Desk and Sales Support
- Resource Management and Allocation
- Workflow Optimization and Process Improvement
- Data Analysis and Reporting
- Stakeholder Collaboration and Communication
Professional Impact
Throughout his career, Angel has made significant contributions to the organizations he has been a part of. He has successfully implemented initiatives that have streamlined operations, enhanced customer satisfaction, and driven business growth. His ability to analyze data, identify pain points, and implement effective solutions has earned him a reputation as a valuable asset to his teams.
Conclusion
With his extensive experience in professional services, sales operations, and resource management, Angel Torres is poised to continue making a positive impact in his role as the PS Deal Desk & Sales Operations Manager at Medallia. His strong leadership skills, strategic mindset, and commitment to excellence make him a valuable addition to any high-performing team.
