Professional Summary
Professional Overview
Angela Andrews is a seasoned Technical Writer with extensive experience in developing comprehensive documentation for business applications and platforms. She specializes in creating user guides, technical manuals, and online help resources to support the effective implementation and utilization of complex software systems.
Experience Summary
Current Role
Angela currently serves as the Senior Technical Writer - Business Applications and Platforms at Microsoft, where she plays a pivotal role in delivering high-quality documentation for the company's enterprise-level applications and cloud-based platforms. In this position, she is responsible for collaborating closely with product teams, subject matter experts, and end-users to understand their needs and translate technical specifications into accessible and user-friendly content.
Career Progression
Over the course of her distinguished career, Angela has held various technical writing and content development roles across a range of industries, including healthcare, pharmaceuticals, and banking. Her previous experience includes positions at companies such as Walgreens Boots Alliance, AbbVie, Abbott, and Deloitte & Touche Tax Technologies, where she consistently demonstrated her ability to adapt to diverse business requirements and produce impactful documentation solutions.
Throughout her career, Angela has honed her skills in areas such as technical writing, instructional design, online help development, and project management. Her strong attention to detail, problem-solving abilities, and effective communication skills have been instrumental in her success in delivering high-quality, user-centric content that meets the needs of various stakeholders.
Academic Background
Angela holds a Master's degree in MBA in Health Care Management from Baker College, as well as a Bachelor's degree in Computer Science (major) and Journalism (minor) from Roosevelt University. Her educational background has provided her with a comprehensive understanding of both technical and business domains, enabling her to bridge the gap between complex software systems and end-user requirements.
Areas of Expertise
- Technical writing and documentation development
- Business applications and platform support
- User guide and technical manual creation
- Online help and knowledge base development
- Collaboration with cross-functional teams
- Instructional design and training development
- Project management and content lifecycle management
Professional Impact
Throughout her career, Angela has made significant contributions to the organizations she has served. At Microsoft, she has played a crucial role in enhancing the user experience of the company's business applications and platforms by developing comprehensive and easily navigable documentation. Her work has been instrumental in improving the adoption and effective utilization of these critical software solutions, contributing to the overall success and productivity of Microsoft's customers.
Conclusion
With her extensive experience, strong technical expertise, and exceptional communication skills, Angela Andrews is a highly valuable asset to any organization seeking to deliver comprehensive and user-friendly documentation for their business applications and platforms. Her commitment to excellence and collaborative approach make her an ideal fit for leading complex technical writing initiatives and driving measurable impact within the industry.
