Angela Croom
Patient Financial Service Representative | Eisenhower Medical Center
Professional Overview
Angela Croom is a dedicated Patient Financial Service Representative with extensive experience in the healthcare industry. She excels at managing patient accounts, processing financial transactions, and providing exceptional customer service to ensure efficient revenue cycle management.
Experience Summary
Current Role
Angela has served as a Patient Financial Service Representative at Eisenhower Medical Center since 2015. In this role, she is responsible for:
- Accurately processing patient registrations, verifying insurance eligibility, and obtaining necessary authorizations
- Handling patient inquiries and resolving billing-related issues in a professional and timely manner
- Collaborating with insurance providers to secure timely reimbursements and minimize claim denials
- Maintaining detailed records and documentation to ensure compliance with organizational policies and industry regulations
Through her diligence and problem-solving skills, Angela has consistently achieved high customer satisfaction scores and contributed to the hospital's efficient revenue cycle management.
Career Progression
Prior to her current position, Angela held various customer service roles within the healthcare industry, gaining valuable experience in patient financial services and revenue cycle management. Her proven track record of success and commitment to providing high-quality service have led to her continued professional growth and development.
Academic Background
Angela holds an Associate's degree in Business Administration from a local community college, where she demonstrated academic excellence and a strong foundation in accounting and finance principles.
Areas of Expertise
- Patient account management
- Insurance eligibility verification and authorization processing
- Billing and claims reconciliation
- Customer service and conflict resolution
- Attention to detail and data entry accuracy
- Compliance with healthcare regulations and industry best practices
Professional Impact
Throughout her tenure at Eisenhower Medical Center, Angela has played a pivotal role in streamlining the patient financial services process. Her proactive approach and effective communication skills have contributed to reducing claim denials and improving the overall patient experience. Additionally, Angela's dedication to ongoing training and professional development has enabled her to stay up-to-date with the latest industry changes and best practices.
Conclusion
With her extensive experience in the healthcare industry and a proven track record of success, Angela Croom is a valuable asset to the Eisenhower Medical Center team. Her commitment to excellence, strong customer service skills, and deep understanding of patient financial services make her well-positioned to continue making a positive impact on the organization and its patients.
