Angela Johnson

Financial Clearance Representative
Missouri, United States

Professional Overview

Angela Johnson is a skilled Financial Clearance Representative with a demonstrated history of success in the healthcare industry. Leveraging her expertise in financial management, patient relations, and process optimization, she plays a key role in ensuring efficient revenue cycle management and exceptional customer experiences.

Experience Summary

Current Role

As a Financial Clearance Representative at SSM Health, Angela is responsible for processing patient insurance verifications, securing pre-authorizations, and facilitating seamless financial clearance for medical services. Her exceptional attention to detail and strong communication skills enable her to effectively navigate complex insurance policies, minimize claim denials, and provide patients with transparent financial information.

Career Progression

Prior to her current role, Angela served as a Customer Service Representative at a major healthcare provider, where she honed her ability to deliver high-quality patient support and resolve complex billing inquiries. Her consistent performance and dedication to continuous improvement led to her promotion to the Financial Clearance team, where she has made significant contributions to enhancing the organization's revenue cycle processes.

Academic Background

Angela holds a Bachelor of Science degree in Business Administration from the University of Missouri, with a focus on Finance. Her academic achievements, combined with her practical experience in the healthcare sector, have equipped her with a comprehensive understanding of financial operations and patient-centric service delivery.

Areas of Expertise

• Insurance verification and pre-authorization processing

• Patient financial counseling and education

• Revenue cycle optimization and compliance

• Data analysis and reporting

• Excellent customer service and problem-solving skills

Professional Impact

During her tenure at SSM Health, Angela has consistently exceeded her performance targets, achieving a 95% first-pass rate for insurance verifications and a 92% patient satisfaction score for her financial counseling services. Her proactive approach and innovative ideas have contributed to the implementation of streamlined workflows, resulting in a 20% reduction in claim denials and a 15% improvement in days sales outstanding (DSO) for the organization.

Conclusion

With her unwavering commitment to excellence and her passion for enhancing the patient financial experience, Angela is poised to continue making a meaningful impact within the healthcare industry. Her breadth of expertise and track record of success position her as a valuable asset to any organization seeking to optimize its revenue cycle management and deliver exceptional customer service.