Professional Overview
Angela Tablada is an experienced Manager of Patient Financial Services with a proven track record of driving operational excellence and optimizing financial processes within the healthcare industry. With over 15 years of expertise, she has developed specialized skills in revenue cycle management, patient account reconciliation, and regulatory compliance.
Experience Summary
Current Role
As the Manager of Patient Financial Services at Shady Grove Fertility Center, Angela is responsible for overseeing the entire patient billing and collections operations. She manages a team of financial specialists and coordinates with cross-functional departments to ensure efficient and transparent financial services for patients. Under her leadership, the department has achieved a 95% customer satisfaction rate and reduced account receivables by 20% through the implementation of streamlined workflows and data-driven decision-making.
Career Progression
Prior to her current role, Angela served as the Office Manager at Vivian M. Fraga, M.D. Obstetrics and Gynecology for 16 years. In this position, she was instrumental in improving practice efficiency, enhancing patient experience, and optimizing revenue cycle management. Her ability to identify and address process improvements led to a 12% increase in patient volume and a 15% reduction in billing-related complaints.
Academic Background
Angela holds a Bachelor of Science in Business Administration from the University of Maryland, College Park. She has also completed various industry-specific certifications, including the Certified Healthcare Financial Professional (CHFP) designation, which demonstrates her dedication to staying current with evolving healthcare regulations and best practices.
Areas of Expertise
- Patient financial services management
- Revenue cycle optimization
- Patient account reconciliation and collections
- Healthcare regulatory compliance
- Team leadership and process improvement
Professional Impact
Throughout her career, Angela has been recognized for her strategic problem-solving skills and ability to drive positive organizational change. She has spearheaded several successful initiatives, including the implementation of a new patient billing portal that led to a 30% increase in on-time payments and a 15% reduction in call center volume. Additionally, Angela's expertise in healthcare finance has made her a valuable contributor to industry associations, where she has presented at conferences and shared best practices with her peers.
Conclusion
With her comprehensive understanding of the healthcare financial landscape and her commitment to delivering exceptional patient experiences, Angela Tablada is a versatile and results-oriented professional poised to make a significant impact in her current and future roles.
