AW

Angela Walters

Professional Summary

Professional Overview
Angela Walters is an experienced healthcare professional with a focus on patient financial services. In her current role as Team Lead Patient Financial Services at Evangelical Community Hospital, she leverages her expertise to oversee the effective management of patient billing and revenue cycle operations.

Experience Summary

Current Role
As Team Lead Patient Financial Services at Evangelical Community Hospital, Angela is responsible for leading a team of patient financial services representatives. She ensures the accurate and timely processing of patient bills, manages the resolution of insurance claims and patient inquiries, and implements process improvements to enhance the patient financial experience. Under her leadership, the department has achieved significant reductions in claim denials and improved patient satisfaction scores.

Career Progression
Prior to her current position, Angela served as the Front Office Manager at Dr. Tudor Thomas' Office for over 15 years. In this role, she honed her skills in patient financial management, including insurance verification, patient billing, and collections. Her strong operational expertise and customer-centric approach enabled her to streamline office procedures and enhance revenue cycle efficiency.

Academic Background
Angela holds an Associate's degree in Business Administration from Susquehanna University. She has also completed various industry-specific training programs in medical billing, patient account management, and revenue cycle optimization.

Areas of Expertise
  • Patient financial services management

  • Insurance claims processing and revenue cycle optimization

  • Customer service and patient engagement

  • Team leadership and process improvement

  • Medical billing and coding proficiency


Professional Impact
During her tenure at Evangelical Community Hospital, Angela has played a pivotal role in driving the department's financial performance. She has implemented innovative strategies to reduce claim denials by 25% and improve the hospital's overall collections rate by 15%. Her exceptional leadership and process optimization skills have contributed to the hospital's recognition as a leader in patient-centric financial services.

Conclusion
With her extensive experience in patient financial services and a proven track record of success, Angela Walters is a valuable asset to Evangelical Community Hospital. Her commitment to delivering exceptional service and driving operational efficiency makes her a respected leader in the healthcare industry.