Angelia Mixon
Collection Asst. | , , United States
Professional Overview
Angelia Mixon is a seasoned Collections Assistant with over 12 years of experience in the financial services industry. In her current role at Members United Credit Union, she leverages her expertise in account management, customer relations, and collections procedures to effectively recover delinquent accounts and maintain strong client relationships.
Experience Summary
Current Role
As a Collection Asst. at Members United Credit Union, Angelia is responsible for monitoring and managing a diverse portfolio of consumer and commercial accounts. Her key duties include:
- Contacting delinquent members to negotiate payment arrangements and prevent charge-offs
- Analyzing account histories and financial data to develop tailored resolution strategies
- Collaborating with internal teams to identify and implement process improvements
- Maintaining meticulous records and ensuring compliance with all applicable regulations
Through her proactive approach and exceptional customer service skills, Angelia has consistently exceeded collection targets and contributed to the credit union's overall financial performance.
Career Progression
Prior to her current role, Angelia held the position of Account Specialist at a regional banking institution, where she gained valuable experience in client onboarding, account maintenance, and troubleshooting. Her ability to effectively communicate with clients and navigate complex financial systems has been a key driver of her career growth.
Academic Background
Angelia holds a Bachelor of Science in Business Administration from the University of Southern California, where she graduated with honors. She has also completed several industry-specific certifications, including the Certified Credit and Collection Specialist (CCCS) designation.
Areas of Expertise
- Account management and collections
- Customer service and conflict resolution
- Financial analysis and problem-solving
- Regulatory compliance and risk mitigation
- Process improvement and team collaboration
Professional Impact
Throughout her career, Angelia has played a pivotal role in optimizing collection processes and enhancing customer satisfaction. She has been recognized for her exceptional performance, receiving several awards and commendations for her contributions to the credit union's success.
Conclusion
With her extensive experience, strong technical skills, and unwavering commitment to client success, Angelia Mixon is a valuable asset to the Members United Credit Union team. She is well-positioned to continue making a meaningful impact in the financial services industry and to further advance her career as a Collections Assistant.
