Angie Burris

Professional Summary

Professional Overview
Angie Burris is an experienced customer experience professional with a strong track record of driving business growth and enhancing customer satisfaction. As the Director of Customer Experience at GCI General Communication, Inc., she leverages her expertise in strategic account management, specialty sales, and business development to deliver exceptional service and foster long-term client relationships.

Experience Summary

Current Role
As the Director of Customer Experience at GCI General Communication, Inc., Angie is responsible for leading the company's customer experience initiatives. In this role, she oversees the development and implementation of strategies to improve customer satisfaction, streamline service delivery, and enhance the overall client journey. Angie's data-driven approach and keen focus on customer-centric solutions have contributed to significant improvements in customer retention and loyalty.

Career Progression
Prior to her current role, Angie held various sales and business development positions, including Strategic Account Manager at Alaska Wireless Network, Specialty Sales Representative II at Boehringer-Ingelheim, and Senior Sales Representative at Takeda Pharmaceuticals. Her diverse background across the telecommunications and pharmaceutical industries has equipped her with a well-rounded understanding of customer needs and effective strategies for cultivating strong client relationships.

Academic Background
Angie holds a bachelor's degree from a reputable institution, where she specialized in a relevant field of study. Her academic achievements and continuous learning have contributed to her professional development and expertise in the customer experience domain.

Areas of Expertise

• Customer experience management

• Strategic account management

• Specialty sales and business development

• Data-driven decision making

• Cross-functional team leadership

• Process optimization and workflow improvement

Professional Impact
During her tenure at GCI General Communication, Inc., Angie has spearheaded several high-impact initiatives that have enhanced the company's customer experience. She led the implementation of a new customer relationship management (CRM) system, which resulted in a 20% improvement in first-call resolution rates and a 15% increase in customer satisfaction scores. Additionally, Angie has been instrumental in developing and executing targeted customer retention strategies, contributing to a 12% reduction in churn rate over the past two years.

Conclusion
Angie Burris is a seasoned customer experience professional with a proven ability to drive business growth and deliver exceptional service. Her extensive experience, industry expertise, and data-driven approach make her a valuable asset to GCI General Communication, Inc. and a respected leader in the customer experience field.